nMP random Last shutdown cause: -2 - Unknown ?

Discussion in 'Mac Pro' started by hammo123, Jun 4, 2018.

  1. hammo123 macrumors member

    hammo123

    Joined:
    Jun 9, 2013
    #1
    I have a 2013 Mac Pro [build date Jan 2014] with ProFire D300s, 32GB Ram, 512Gb SSD.
    I purchase secondhand 9 months ago for cheap as the base line 4 core standard config nMP.
    I’ve since pulled it apart twice and upgraded the CPU to a Hex 1650 v2 and most recently a Xeon 2667 v2.
    It’s a great reliable little Trash Can but with one annoying quirk that every so often it will just restart!
    This is totally random, but usually when the display has gone to sleep as I play relaxation music @ night to help me sleep.
    It’s done it with all 3 CPUs so I guess I can rule that Mod out of the equation.
    I have a 27” Cinema Display connected to the USB & thunderbolt port , Old school USB Apple Keyboard and Mouse and a AkiTiO thunder2 quad mini enclosure.

    I’ve tried various combinations of eliminating all but the basic peripherals but the issue still happens.
    Reset SMC, nvram, Techtool Pro, memtest, Clean installs, Different OS/OS X versions etc etc
    It always passes the online diagnostic without issue.
    I’ve also run the ASD 3S159 tests [both OS X and EFI versions] whenever I’ve swapped out the CPUs without any apparent fault.
    The restarts occur maybe once every week or two and only ever happened twice while I was actually using the machine.

    It seems unassociated with heavy loads as I’ve given it a thrashing with Heaven, Geekbench stress test and CPU Test for prolonged periods without a hiccup!
    The Mac is powered on 24/7.
    It just purrs away happily until it decides to restart >:<
    It’s not a freeze or panic but more as if one has purposefully selected to restart from the menu.
    [Like a soft reboot].
    Can't seem to find anything sinister in the logs.
    Anyone else have a nMP with a similar code or habit?
    I know the Apple diagnostic minus figure codes are meant to represent a Hardware fault but I just can’t seem to reproduce this behaviour.
    [​IMG]
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    [​IMG]
     
  2. maplingstorie macrumors 6502

    Joined:
    Jan 25, 2009
    Location:
    Malaysia
    #2
    I had this problem with my nMP too. Random shutdowns and restarts. I've sent mine for repair and have not received back yet. They said it was a power supply fault but then it's not. So I'm waiting for the second diagnostic.
     
  3. hammo123 thread starter macrumors member

    hammo123

    Joined:
    Jun 9, 2013
    #3
    Thanks for your reply maplingstorie.
    It is quite mysterious so I'll be very interested to see what they say.
    The "Genius" I took it to at the Apple Store was at a loss for an explanation as it passes all their tests so he gave me a card with the number for Apple Care Engineering. [Even though mine is out of warranty]
     
  4. hammo123 thread starter macrumors member

    hammo123

    Joined:
    Jun 9, 2013
    #4
    Hey there maplingstorie,
    Did you get your Mac Pro back from Apple yet?
    Just wondering what their second diagnostic revealed [if anything] or if they replaced components or found a solution?
    Cheers
     
  5. maplingstorie macrumors 6502

    Joined:
    Jan 25, 2009
    Location:
    Malaysia
    #5
    unfortunately, my Mac until now has not been fixed. they've told that my AC inlet is broken but they had it and it still won't function. I just got an email today saying that they will be doing a product replacement for me.
     
  6. maplingstorie macrumors 6502

    Joined:
    Jan 25, 2009
    Location:
    Malaysia
    #6
    Update:
    • Haven’t received replacement yet. Jst want to rant here how frustrated i am with thier support. delays here and there. i guess it makes no difference owning an expensive mac pro when their support is horrible. Even the macbooks get better treatment and faster replacement. will be my last purchase of a workstation mac.
     
  7. maplingstorie macrumors 6502

    Joined:
    Jan 25, 2009
    Location:
    Malaysia
    #7
    Update:
    - Received replacement unit but replacement unit broken on 17th July. Wrote to Apple Support but no reply for weeks. Called Apple Support again few days ago and now a different Apple Support is handling my case. Mac Pro considered unusable coming to 5 months now. Irony considering my MacBook Pro got replaced in 2 weeks time and this one going on 5 months. Pathetic. Now sent to centre for diagnostic. Lesson learned: Don't buy a high end Mac as their repair priority goes for the range with most quantities (Macboook/iMac).
     

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