Hello all, hope you can help I sold an iphone 5 (on ios7) to a friend when i got my iphone 6. Its been a few weeks and he was happy, but now, somethings gone wrong. I only have details he has given me but i wondered if anyone had any experience or could make light of this. He couldnt get a network signal. At all. I believe he took it to Carphone Warehouse for help, who tried to reset it in the hope it would solve the issue. It didn't. CPW now claim it's a software issue and are asking him for £220 for a "repair" I think they are COMPLETELY taking the pee! Not only this, CPW claim that the phone has had issues like this in the past. This is untrue, I had it since June 2014, without a single fault! CPW have asked for confirmation of where the phone was originally obtained, so I have forwarded him the receipt from Apple. I asked my friend if he had updated , whilst I know he has updated to orginal ios8 since purchase, i am not sure if he has updated to further versions. I suggested to restore via itunes but since reset, iTunes wont recognise the phone? He is going to visit the genius bar at the weekend. He's so disappointed. Can anyone shine light on the issue here? Sorry it's a little vague!