No access to photos

Discussion in 'iPhone' started by Newmacer2, Mar 30, 2017.

  1. Newmacer2 macrumors regular

    Joined:
    Aug 14, 2009
    Location:
    Denver Colorado
    #1
    Today, all of a sudden, I can't access my photos. i hook up my phone to my computer and the Photo app that replaced iPhoto opens up, my photos appear, then disappear and it says "no photos". I tried using Image Capture and the same thing happens. I haven't changed anything in my settings. I can see the photos on my phone and can send them via email, etc., but that's all. I also use an app called "We Transfer" to send big files. This app also says "No photos available". Any help would be appreciated. Thanks.
     
  2. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #2
    Weird, did you try restarting the phone?
    Can you back it up via itunes also?
    Did you do the ios update by any chance and maybe that could have caused it?
     
  3. Newmacer2 thread starter macrumors regular

    Joined:
    Aug 14, 2009
    Location:
    Denver Colorado
    #3
    Yes I restarted it. Then I downloaded the lastest update. No good. Since submitting my post, my phone just died. Had a 100% charge. Battery is practically new. Looks like I'm dead in the water.
     
  4. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #4
    What model iphone?
    So you dont have a backup available?
    See if it turns on so you can back it up.
    If not try a restore with itunes.
     
  5. Newmacer2 thread starter macrumors regular

    Joined:
    Aug 14, 2009
    Location:
    Denver Colorado
    #5
    It's a 5s I believe. I just tried a hard restart about five times, then it finally kicked in. My phone is back!!! Now the problem with the photos seems trivial. I thought I lost my phone.
     
  6. Newtons Apple macrumors P6

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #6

    How much available memory?
     
  7. Newmacer2 thread starter macrumors regular

    Joined:
    Aug 14, 2009
    Location:
    Denver Colorado
    #7
    Storage 9.8 GB
    Available 2.3 GB

    My phone won't even let me send pics to emails now.
     
  8. Goatllama macrumors 6502a

    Goatllama

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    Jun 24, 2015
    Location:
    Mountaintop Lair
    #8
    Do you have iCloud photo library turned on?
     
  9. Newmacer2 thread starter macrumors regular

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    Aug 14, 2009
    Location:
    Denver Colorado
    #9
    Yes. Should I turn it off?
     
  10. Goatllama macrumors 6502a

    Goatllama

    Joined:
    Jun 24, 2015
    Location:
    Mountaintop Lair
    #10
    Well, that is probably the key to the problem. You should be able to view your photos in Photos on your Mac without plugging the phone in as long as you have the option turned on in System Preferences > iCloud > Photos.

    As for whether or not you should disable it, that's up to personal preference and how much iCloud storage you have. It can be convenient for some, but some people like a more wired way of dealing with their data.
     
  11. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #11
    I say do a backup and restore it with itunes.
    It sounds like its running pretty buggy.
    Save whatever you need to save and plug it to itunes and hit restore.
     
  12. Newmacer2 thread starter macrumors regular

    Joined:
    Aug 14, 2009
    Location:
    Denver Colorado
    #12
    Well, I got rid of iCloud. I don't need it anyway. But, I still have the same problem. Can't access or send my photos. I deleted all but about 7 photos too. Very frustrating.
    --- Post Merged, Mar 30, 2017 ---
    Will do.
     
  13. Newtons Apple macrumors P6

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #13
    I know it is too late now but at least once a month I will copy my photos to my desktop when it pops up as a drive before backing up in iTunes. Too much valuable stuff these days, could not stand to have them go missing.

    Hope you can figure out what is wrong.
     
  14. Newmacer2 thread starter macrumors regular

    Joined:
    Aug 14, 2009
    Location:
    Denver Colorado
    #14
    I think I'm screwed. I did the restore, but since I backed up my phone during the time I was having the issue, my restore just brought back the same problem. When I go back to an earlier backup, the option to restore is grayed out. Is there another option other than restoring back to when I first bought the phone? Feel free to tel me to tell me what an idiot I am, but then please tell me how to fix this. Thanks.
    --- Post Merged, Mar 31, 2017 ---
    Update: Apparently, the problem was with my photo library. I still can't access them for emailing or using in my editing apps. However I can access any new photos I take. I'm bummed all my photos are unavailable to me now, but relieved the problem is fixed. Thanks everyone.
     
  15. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #15
    Glad it worked out.
    Its always good to restore and setup as new phone to avoid software backs getting inherited back from a faulty backup.
     

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