Resolved No Bluetooth pairing under bootcamp (tbMPB 2106)

Discussion in 'MacBook Pro' started by TiT38, Dec 29, 2016.

  1. TiT38 macrumors member

    TiT38

    Joined:
    Dec 1, 2016
    Location:
    French Alps
    #1
    Hello

    I have a new 15 tbMBP 2.6/1TB/460 and I am definitively very happy with it...except

    except that I cannot pair anything in bluetooth, under bootcamp and windows 10 : Bose headset, Logitech MX anywhere 2, blackberry (yes shame on me, but it's my job's phone).

    it says "not available" or in the lower right popup "put the device closer" . And NEVER have accepted any pairing with any bluetooth device.
    I noticed that after first bootcamp installation, the apple utilities installed a bluetooth driver...is it faulty

    My other macbook (2013) pairs everything under windows 10/bootcamp

    Please note that everything works perfectly under MacOs.
    My problem is that I need to use my headset and mouse when playing under Windows

    Do you have any idea, or have met this issue.
    Is there a place to download a driver in case mine was faulty

    Thank you for your help
     
  2. SteveJUAE, Dec 29, 2016
    Last edited: Dec 29, 2016

    SteveJUAE macrumors 68000

    SteveJUAE

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    Land of Smiles
    #2
    Is there a yellow exclamation mark next to the driver in control panel/device manger/Bluetooth ?

    You can always try update driver option etc or look directly in the bootcamp download and find the driver exe or setup and run manually

    It's not uncommon to have to re-run some of the winsetup files again even though you think they were installed ok

    For what it's worth there was no bootcamp BT driver for the MB when it was 1st released but works fine now
     
  3. TiT38, Dec 29, 2016
    Last edited: Dec 29, 2016

    TiT38 thread starter macrumors member

    TiT38

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    #3
    Thank you

    checking the drivers was the first thing I did...they look OK, no exclamation mark.

    I did a manual install of the bootcamp drivers that I downloaded from the bootcamp utilities.. no result
    the strange thing is that they are dated for November the 24th, and a new BT (and only this one ) was updates by the utilities after full BC drivers install.

    What is strange too is that BT on my other MBP bootcamp works very well, so there is a driver for that.
    maybe the actual driver does not fit the late 2016 hardware.

    could some one try to pair (edit : not paint )something with a late 2016 MBP under BC ?
    thank you
     
  4. SteveJUAE macrumors 68000

    SteveJUAE

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    #4
    Pair not Paint ? :)

    Did you try roll back driver ?

    Also could DL the Mackbook 12 bootcamp BT driver that works as longshot
     
  5. TiT38 thread starter macrumors member

    TiT38

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    #5
    Pair ... lol. edited above

    thank you

    Do you know where to find former BT drivers for bootcamp ? I've only found the last ones
     
  6. SteveJUAE macrumors 68000

    SteveJUAE

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    #6
    I just looked at my wifes on her MB 12" they are dated 01/01/2014 there's 3 files AppleBluetooth/Broardcominstaler/Enablerinstaller/installer

    You use to be able to do a direct download from Apple of the bootcamp software, not looked for sometime sorry
     
  7. mikeo007 macrumors 65816

    Joined:
    Mar 18, 2010
    #7
    In Windows 10 under device manager there should be an option for "roll back driver". Double click the Bluetooth device and click roll back driver.

    I had a very similar problem with the GPU driver on my 13" TB, windows automatically updated it to a newer driver that did not function correctly. I was able to roll back to the original boot camp driver and correct the problem. I wouldn't be surprised if windows is also pushing other incompatible drivers.
     
  8. TiT38 thread starter macrumors member

    TiT38

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    #8
    Thank you for your help. I will test this tomorrow.

    Imho it's only a driver issue because the hardware works with macOS
     
  9. TiT38 thread starter macrumors member

    TiT38

    Joined:
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    #9
    Hello

    No way to roll back driver, the option is grey-ed
    May I should wait for driver update

    Did someone met the non-pairing BT issue on the new tbMBP under bootcamp? And W10. nothing is pairing, the devices are seen by pairing utility, but pairing process doesn't Work

    Thank you
     
  10. TiT38 thread starter macrumors member

    TiT38

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    #10
    up, please someone could test a BT pairing with a freshly bootcamp W10 installed (with BT driver auto-updatded)

    thank you
     
  11. TiT38 thread starter macrumors member

    TiT38

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    #11
    Solution found !

    First of all I did the command option p+r (waiting 20sec at startup) to reset the pram (or nvram, don't remember)

    Then I could pair under bootcamp, but sound on bt headset or mouse'moves were laggy as hell

    In fact There is an incompatibility between 2.4 ghz wifi and Bluetooth. I connected to my router only with 5ghz and everything works now

    Waiting for an update of the wifi/BTS drivers
     
  12. Patrick-Photo macrumors regular

    Joined:
    Mar 22, 2012
    #12
    2.4gHz issues are common. my bluetooth mouse has it with an HP notebook as well as both the Macbook Pros I had. I read somewhere it had to do with which block of bandwith the wi-fi was using in relation to the bluetooth frequency.
     
  13. esaelias macrumors regular

    esaelias

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    Dec 30, 2016
    #13
    when you say re install driver how? i have a logitech mx anywhere can you aid how to install boot camp drivers?
     
  14. leman macrumors G3

    Joined:
    Oct 14, 2008
    #14
    I am also unable to pair my MX Anywhere 2 mouse under Windows 10, works great with OS X. Other devices (speakers/headphones) however pair without problems. I am using a 5Ghz wifi network. So its a general issue? Its kind of a big deal to me because I don't need the mouse when I'm working with OS X actually...
     
  15. esaelias macrumors regular

    esaelias

    Joined:
    Dec 30, 2016
    #15
    you know for a second it worked then stopped...people are saying to uninstall the drivers and re install bootcamp drives its s driver issue..i need it too as sumtyms i play skyim and need the mouse
     
  16. SteveJUAE macrumors 68000

    SteveJUAE

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    #16
    I'm sure Leman (being an IT guru) would of tried to delete the drivers and re-install so if he can't it must be some compatibility issue with the MX and Apples drivers under bootcamp

    Else you can delete the drivers from the control panel device manager then re-install using the have disk option and locate the file from the bootcamp drivers you downloaded to install W10
     
  17. Tailslide macrumors newbie

    Tailslide

    Joined:
    Jan 15, 2018
    #17
    I had a very similar problem but I could only pair Bluetooth 3 or earlier devices not BTLE mice. No matter what I did I got the same message as you. I tried with the Logitech Master 2s and the Microsoft Surface mouse same result. I reset the pram and it didn't help. Everything paired under OSX just fine but not bootcamp.

    Finally Logitech support sent me some steps to follow and it fixed pairing for *both* mice even the Microsoft mouse. I have no idea how it works since everything still pairs even after I re-enable all the services and startups after clean boot:

    --
    * Please uninstall Logitech Options from your computer via the "Add/Remove Programs" menu in your Control Panel and reinstall updated version in the downloads section here: http://support.logitech.com/en_us/downloads
    * Remove all instances of the device from the Device Manager and reboot your computer as per the clean boot article here: http://support.logitech.com/en_us/article/228
    * Test the device on another computer using a USB 2.0 port to verify if the issue follows the device between systems.
     
  18. elsuperdavid, Feb 22, 2018
    Last edited: Feb 22, 2018

    elsuperdavid macrumors newbie

    Joined:
    Feb 22, 2018
    #18

    Has anyone found a legit fix for this? The Logitech Bluetooth adapter works fine with my MBP 2014, MBP 2017 and my Mac Mini 2014 running macOS... but when I run Windows 7 on the Mac Mini using Bootcamp, there is an error saying the device drivers did not install properly...

    LT does not have a driver for this device on their website and every other application that I've seen the LT BT adapter used in, works without any issues. It must be something with the drivers missing from Bootcamp or something. I haven't been able to figure it out

    The error reads "The drivers for this device are not installed. (Code 28)"

    But my Apple branded "magic mouse" and the magic trackpad does not connect. Windows thinks it's a camera. I think maybe the bluetooth drivers included with Bootcamp are not 100% correct, right? There have to be drivers for the bluetooth receiver inside the Mac Mini.


    UPDATE: just found this post from 2011 talking about Windows 7 and the lack of BT audio support

    "I have "upgraded" both my machines at home from VISTA HOME PREMIUM, to Win 7 HOME PREMIUM. After the upgrades, I lost all Bluetooth audio support. Many searches through numerous forums, had no real answer."

    https://windowsforum.com/threads/make-your-bluetooth-devices-work-on-windows-7.24580/page-2
     

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