No Facetime login on 10.7.5?

wkearney99

macrumors member
Original poster
Dec 14, 2008
44
1
Bethesda, MD USA
I've checked DNS (on the Mac and the local router), automatic time settings, keychain (repair reports no errors) and /etc/hosts. The Mac software update says its up to date.

I've rebooted the Mac and the network router. Several times.

Facetime doesn't want to login on Grandma's Mac Mini running 10.7.5. It's a 'Mid 2007' MacMini2,1 model. Facetime shows version 1.1.1

It sees the camera just fine, I see a live local picture.

But if I try to login using her known-good username and password it errors out with:

"The server encountered an error processing registration. Please try again later."

I've tried using a different username/password and that also returns the same error.

I've successfully used that username/password to log into iTunes. I also successfully logged into that account using an iPad I have here. So it doesn't seem to be a problem with the account/password.

Is there something else that's preventing Facetime from working on 10.7.5?

Or did Apple 'upgrade' this into obsolescence? Iirc, 10.7.5 is the latest OS that will run on this box. She's 85 years old, lives four states away and this box serves her limited needs really quite well. Upgrading to new hardware is not realistic.
 

CoastalOR

macrumors 68020
Jan 19, 2015
2,455
899
Oregon, USA
It looks like you have tried most of the usual things.
Here are some links I checked and there may be something you haven't tried:
https://support.apple.com/en-us/HT208176
https://support.apple.com/en-us/HT203585
https://support.apple.com/en-us/HT204408

The only thing that I noticed is that you did not mention resetting NVRAM.

Full Disclosure: I have not used Lion in a long time & I no longer have a Mac capable of running it. When I did have a 2011 MBP that shipped with Lion, I never tried/used FaceTime.
 

wkearney99

macrumors member
Original poster
Dec 14, 2008
44
1
Bethesda, MD USA
I hadn't mentioned, yes, OA-PR was reset.

The added challenge is apple has taken all the old Lion pages offline. AND didn't allow the web archive to cache them. So whatever answers, tips, leads or fixes that might have been there are gone.

The puzzling thing is this used to work. The wireless keyboard that was attached had it's battery go bad (Logitech Dinovo, nice keyboard. Battery is cheap to replace, but tedious to gain access to do it). The Mac sat powered-up but unused for several months and now it seems Facetime doesn't want to work anymore.

Curiously I'm seeing an error trying to load a web page in Safari. Surfing to www.nytimes.com reports an error. When I use Firefox it reports ssl_error_no_cypher_overlap. Chrome, however, brings it up just fine.

I'm wondering if there's not some other network transport voodoo going wrong.
[doublepost=1541879152][/doublepost]Let me ask this, what's the oldest model mac mini hardware that could be considered?

I get it, some gear gets "too old" to be reliably supported. If I have to punt on this I'd need to find a replacement and do not want to buy new. Nor do I feel like getting burned, again, with forced obsolescence.
 

maverick28

macrumors regular
Mar 14, 2014
225
209
I've checked DNS (on the Mac and the local router), automatic time settings, keychain (repair reports no errors) and /etc/hosts. The Mac software update says its up to date.

I've rebooted the Mac and the network router. Several times.

Facetime doesn't want to login on Grandma's Mac Mini running 10.7.5. It's a 'Mid 2007' MacMini2,1 model. Facetime shows version 1.1.1

It sees the camera just fine, I see a live local picture.

But if I try to login using her known-good username and password it errors out with:

"The server encountered an error processing registration. Please try again later."

I've tried using a different username/password and that also returns the same error.

I've successfully used that username/password to log into iTunes. I also successfully logged into that account using an iPad I have here. So it doesn't seem to be a problem with the account/password.

Is there something else that's preventing Facetime from working on 10.7.5?

Or did Apple 'upgrade' this into obsolescence? Iirc, 10.7.5 is the latest OS that will run on this box. She's 85 years old, lives four states away and this box serves her limited needs really quite well. Upgrading to new hardware is not realistic.
Hi, you were really one of a very tiny amount of threads that were put out by people about Lion as late as in 2018. I'm glad I came across because I'm also running Lion as 1 of my OSes as indicated in my signature and am unable to connect to Facetime too since about the time of your original post. Here's my story.

I had the issue surfaced twice during the timeframe between late 2017 and late 2018. I ran only Lion back then. The 1st time the connection failure occurred due to the fact that I set 2-step verification (2-factor isn't available for pre-ElCapitan era OSes). I set it up while not using Facetime at all and later when I had the need, I couldn't log in. I removed 2-step and thus regained the access. However, in the course of 2018, I had to re-enable 2-step again and have been unable to connect the fall onwards with the same error message that you have reported. That was the 2nd and final time.
–– To add more confusion, I once stumbled onto a very generic article claiming that in order to connect to FT and iMessage one must generate app-specific passwords which is expected to be a requirement for 3rd party apps but not Apple's own apps. I remember after doing that I was able to sign in to FaceTime in Lion. No support document mentions this idiosyncrasy. ––
I then kept to the beaten track, however removing 2-step didn't cure the issue this time. I tried every solution to no avail. Trying to log in with these app-specific passwords brought nothing either. Honestly, the recommendation to zap PRAM and SMC feels most inadequate or outright dumb: this is a server-side issue which tinkering with your hardware and software locally has no effect on. Apple documentation is very vague about Mac support, it's more detailed regarding iOS: it reads that in order to make audio-calls you have to run 10.9.2 or newer. I urge you to feel the subtle nuisance of that wording: "audio-calls" is not the same as "video-calls" and the latter used to be the bare bones of the earlier Facetime. No document mentions minimal sysreqs for the video-calls. Every Apple retail person was telling me that you simply need a Mac with Snow Leopard or later. Their Twitter support stated that you need 10.9.2 and later, however, I'm ready to stake my life on the assumption that they're just a bunch of lazybones that didn't put efforts in any more exhausting research than having read that same document. I have filed feedback about this support article requiring to update it, still no progress. Facetime still works in Mavericks and, again, in Mavericks I signed in not with my AppleID password but with the same app-specific passwords I mentioned earlier. Theoretically, it has to work in Lion with the latest security updates (which were applied), but it doesn't.


P.S. Oh, and BTW, they still sell Facetime for Snow Leopard on AppStore (last updated in April 2014).

P.P.S If you don't mind buying a cheap used Mac capable of running Mavericks or any later macOS then your grandma will be doing just fine.
 
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