No FaceTime over Cellular with AT&T, even with Mobile Share Applied?

Discussion in 'iOS 6' started by aaronchow, Sep 19, 2012.

  1. aaronchow macrumors regular

    Joined:
    Sep 29, 2007
    #1
    Just curious, I'm with AT&T and I changed to their Mobile Data Share Plan when they first announced it. However, when I tried to turn on the "Use Cellular Data" under the FaceTime settings, it asks me to "call" AT&T.

    Are you having the same issue? :confused:
     
  2. ARutko macrumors member

    Joined:
    Sep 16, 2012
    Location:
    Bristol, CT
    #2
    Reboot the phone. I had to do it too. Now it works
     
  3. Duke&tank macrumors member

    Joined:
    Feb 15, 2009
    #3
    If you just tell you phone to reset network settings all will be fine.


    Aaron
     
  4. aaronchow thread starter macrumors regular

    Joined:
    Sep 29, 2007
    #4
    Argh... I've tried shutting down and restarting the phone, and I've tried resetting the network settings, but I still can't get FaceTime over Cellular.

    I've been on the phone with the AT&T customer support, but it seems like they don't know what's going on either... Argh....
     
  5. aaronchow thread starter macrumors regular

    Joined:
    Sep 29, 2007
    #5
    Just an update:

    After speaking with both the AT&T rep and the Apple rep, they said it is a "known issue" that Apple is currently work on, so I won't be able to use FaceTime over Cellular until they fix it??

    And I also find out that my Personal Hotspot isn't working...
     
  6. kanshu macrumors newbie

    Joined:
    Apr 11, 2012
    #6
    You are probably using iPhone 4. Facetime over cellular only works with 4s and up.
     
  7. WordMasterRice macrumors 6502a

    Joined:
    Aug 3, 2010
    Location:
    Upstate NY
    #7
    He probably isn't since he gets that message (or has the toggle at all)
     
  8. aaronchow thread starter macrumors regular

    Joined:
    Sep 29, 2007
    #8
    No, I'm using iPhone 4S.

    According to AT&T, when I install iOS 6, somehow AT&T doesn't recognize it as an iPhone, so Personal Hotspot and FaceTime is not enabled. So after they specify my phone as an iPhone on their network, the Hotspot and the FaceTime over 3G works.

    However, I'm having another problem now... My voicemail doens't work, so I'm on the phone again and they're trying to fix my problem now... Today is definitely not my day...
     
  9. Duke&tank macrumors member

    Joined:
    Feb 15, 2009

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