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No Leopard "Up to Date" on refurb. purchases???

R

rajah22

macrumors newbie
Original poster
Oct 16, 2007
6
0
I was excited to see that Apple was offering a free update to Leopard for qualifying purchases after October 1. Problem is, buying a refurbished MBP for $2599 isn't a "qualifying purchase". I bought it on Friday, and it's on the FedEx truck for delivery right now.

I don't think it's the least bit fair that Apple has decided to brand refurbished products as "Good as New" on the site, but then leave those products out of the Up to Date program. Combine that with the fact that I spent about $2k more than someone who bought a "New" Mac mini, and they're eligible for the upgrade when I'm not, and I'm upset.

I already called in, voiced my displeasure, and logged an official complaint. I doubt it will get me anywhere, but it can't hurt to try.
 
rajah22 said:
I was excited to see that Apple was offering a free update to Leopard for qualifying purchases after October 1. Problem is, buying a refurbished MBP for $2599 isn't a "qualifying purchase". I bought it on Friday, and it's on the FedEx truck for delivery right now.

I don't think it's the least bit fair that Apple has decided to brand refurbished products as "Good as New" on the site, but then leave those products out of the Up to Date program. Combine that with the fact that I spent about $2k more than someone who bought a "New" Mac mini, and they're eligible for the upgrade when I'm not, and I'm upset.

I already called in, voiced my displeasure, and logged an official complaint. I doubt it will get me anywhere, but it can't hurt to try.
Click to expand...

Write and voice your displeasure to sjobs@apple.com
 
Apple will ship the OS that came with that model - if you want to ask them to upgrade they may depending on your order.
 
Apple will ship the OS that came with that model - if you want to ask them to upgrade they may depending on your order.
Click to expand...

I tried and failed. I was fully expecting to get it shipped with Tiger when I bought it, but I thought I'd be included in any Up to Date offering from Apple.

Any suggestions on how to talk them into a free upgrade?
 
rajah22 said:
I tried and failed. I was fully expecting to get it shipped with Tiger when I bought it, but I thought I'd be included in any Up to Date offering from Apple.

Any suggestions on how to talk them into a free upgrade?
Click to expand...

tell them that you might cancel your $2500k order unless you get 10.5

simple
 
tell them that you might cancel your $2500k order unless you get 10.5
Click to expand...
It's on the FedEx vehicle for delivery right now. It's a little late to cancel, but I guess I could threaten a return.
 
rajah22 said:
I tried and failed. I was fully expecting to get it shipped with Tiger when I bought it, but I thought I'd be included in any Up to Date offering from Apple.

Any suggestions on how to talk them into a free upgrade?
Click to expand...


Well technically, it IS up to date... you have the latest OS since Leopard isn't out at all. But I would agree that they should make the same offer for refurbished models like with their new models (when leopard starts shipping).
 
Well technically, it IS up to date... you have the latest OS since Leopard isn't out at all.
Click to expand...

I'm only using that phrase because that is what Apple is calling the promotion.
 
Where does it say that refurbished purchases after October 1 are not eligible for the upgrade program?

I'm just not seeing it.

Thanks
 
I'm with ya

I have been waiting patiently to order my refurb MacBookPro today after hearing the release date... and just asked politely to make sure if the 'up-to-date' program was valid, and apple said not on refurbs... so I cancelled my order right then. Not sure what I should do now... need a new machine, wanted a good refurb deal and have that iphone credit burning a whole in my wallet...
 
Would it kill you to wait 2 weeks 10 days then order a refurb with leopard?

There's also the possibility of new macbooks coming out soon (yeah right).

Alternately, when your tiger refurb arrives, sell the offical Tiger DVD on ebay or craigs list, and put that towards a leopard dvd. You might be able to pick up an official leopard dvd the same way.
 
Seeing as Refurbs sell for less then the retail price, Apple probably think you've saved enough as it is

their not gonna just throw discounts at you left right and center

Quit your whining :p
 
rajah22 said:
I tried and failed. I was fully expecting to get it shipped with Tiger when I bought it, but I thought I'd be included in any Up to Date offering from Apple.

Any suggestions on how to talk them into a free upgrade?
Click to expand...

Call and ask them politely.

Remember though, that as the apple store says about the refurbs for sale on their site;

"...includes the operating software originally shipped with the unit and the custom software offered with that system. See each products "Learn More" for more details..."

so you aren't even promised the most current version of the OS software, just what the computer originally shipped with.

Nevertheless, go ahead and call, be polite and hope you get lucky
 
rajah22 said:
It's on the FedEx vehicle for delivery right now. It's a little late to cancel, but I guess I could threaten a return.
Click to expand...

When the FedEx guy arrives, simply refuse acceptance. This isn't a big deal. It just goes back on the truck and back to Apple.

I've never done this with apple but with other products I've ordered from other companies it usually just results in an immediate refund.

Then (if you have time to) you can wait for the refurbs to be updated with Leopard.
 
Apparently it's been approved

Apple refurb store now has a banner that states you can get 'up-to-date' disks with your refurbished Mac purchase... I just ordered mine after canceling the order yesterday... looks like someone made things right in the PR department.
 
yeah...

You COULD also take into account that you're buying an older, discounted computer and as such you shouldn't be entitled to the same perks that everyone who buys a new computer gets.

Just a thought.
 
appleretailguy said:
You COULD also take into account that you're buying an older, discounted computer and as such you shouldn't be entitled to the same perks that everyone who buys a new computer gets.

Just a thought.
Click to expand...

Yeah, well... Glad Apple is making these rules and not you. It's not like anyone is trying to scam, it's just nice to get the upgrade when you drop nearly two grand on a computer... even if it is discounted!
 
designweld said:
Yeah, well... Glad Apple is making these rules and not you. It's not like anyone is trying to scam, it's just nice to get the upgrade when you drop nearly two grand on a computer... even if it is discounted!
Click to expand...

Yeah, it's nice to get something for free (or cheap) but who forced you into buying it with 10.4 on it? You apparently thought it was a fair enough deal when you ordered it without getting Leopard... Just sayin'.
 
Yep

ab2650 said:
Yeah, it's nice to get something for free (or cheap) but who forced you into buying it with 10.4 on it? You apparently thought it was a fair enough deal when you ordered it without getting Leopard... Just sayin'.
Click to expand...

I concur. What's the price difference between a refurb plus the retail cost of Leopard compared to buying a brand new computer? I bet you still save a great deal.
 
Let's say you want to buy a Macbook Pro and you want to buy it from Apple so you can swap it out if you lose the roll of the yellow screen dice.

You have three options: You could buy it new for $1,999. You could buy it with your "student discount" or actual student discount for $1,799. You could buy a refurb for $1,699.

Now Apple has sale's tax. If you go with the cheapest option, the refurb, sales tax will be around $100.

So you're picking up a refurb for a total of $1,799, but wait, wait one second -- you now have to buy Leopard for an additional $100 or so dollars. So your total just went up to $1,899, about the same price as a brand new Macbook Pro with Leopard.

So I don't know what people are talking about when they say that it wasn't a big deal that Apple wasn't including refurbs in the Apple Up To Date program.

I'm just happy they came to their senses and fixed it.
 
Yeah...

jjo said:
After spending $2600+ on a machine, an additional $109 (Amazon price) shouldn't be too difficult.
Click to expand...

That kind of logic won't fly around here.

Although I agree.

Besides, is it somehow a lesser machine because it has Tiger on it?
 
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