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No longer a Newegg Customer

squeeks

squeeks

macrumors 68040
Original poster
Jun 19, 2007
3,393
15
Florida
I bought a gigabyte video card from Newegg and it is defective, not wanting to take a chance and get another defective card i wanted to change brands, but newegg informed me this was not possible, i can not return the card for a refund of any kinda, only get an identical replacement.

Newegg used to be a model for customer service but this is no longer the case.

Amazon has started stocking most all of the same products im interested in from newegg so i will no longer be shopping with them

Just wanted to make everyone aware of this new return policy for one of the former great customer service companies.
 
That's not true for most items, so unless yours is a special case you can indeed get a refund (subject to a 15% restocking fee) or an identical replacement. That particular policy has been in place for years, and is clearly spelled out in the FAQ on returns.

May I exchange my RMA'd item for a different product?
No. Unfortunately, we do not exchange RMA items for different items. We will only replace an RMA'd item with a an identical replacement item of the same make and model.

If the return policy period for a refund has not yet expired, you can request an RMA Refund (subject to 15% restocking fee), order a new item, and we'll refund your original purchase after we receive your returned product.
Click to expand...
 
squeeks said:
I bought a gigabyte video card from Newegg and it is defective, not wanting to take a chance and get another defective card i wanted to change brands, but newegg informed me this was not possible, i can not return the card for a refund of any kinda, only get an identical replacement.

Newegg used to be a model for customer service but this is no longer the case.

Amazon has started stocking most all of the same products im interested in from newegg so i will no longer be shopping with them

Just wanted to make everyone aware of this new return policy for one of the former great customer service companies.
Click to expand...

I had the same problem but was able to get a refund, although there was a restocking fee. Just have to call and talk to someone to get the return authorized.
 
Not true.

In the past i have always been able to talk to customer service and ask for a refund on a defective item so i can get a different brand. But they told me this time that that is no longer their policy.

As far as getting a 15% restock fee, that was the option i clicked first, yet ever though i only purchased the item 2 days ago the page told me my item was not available for refund.

So apparently newegg no longer accepts refunds. Once you bought it, its yours.

*Edit

I attemted to RAM a second order that i order yesterday and that one allowed me to refund the item, so i guess its only for some items...still not going to take the chance, not when i can order the same thing for the same price from Amazon
 
squeeks said:
Not true.

In the past i have always been able to talk to customer service and ask for a refund on a defective item so i can get a different brand. But they told me this time that that is no longer their policy.

As far as getting a 15% restock fee, that was the option i clicked first, yet ever though i only purchased the item 2 days ago the page told me my item was not available for refund.

So apparently newegg no longer accepts refunds. Once you bought it, its yours.
Click to expand...

This was last October, but it was the same policy. Online it said exchange for same card only, no refunds at all. The only way I could do it was by phone since the web site wouldn't let me do it. I called and explained I wanted to go with a different brand, and I was given a refund and then ordered something else from Amazon.

This isn't just a Newegg policy, though. I noticed that ZipZoomFly is doing the same thing. They seem to be doing that on new video cards that are in high demand.
 
You have a defective card which wasn't your fault and there is nothing you can do about it? That makes no sense. I would talk to another Newegg representative, sometimes stories change from one to another (was often true with Dell). In worst case, you can call up Gigabyte and RMA with them. Their warranty should still be good.
 
You. Listen. I hate you.


Also, Gigabyte makes a number of good products that are still assembled in good old Taiwan. I have a number of video cards and motherboards from them that are still around without issues. You got a defective card, get the RMA, is it still isn't working tell them there is still a problem and you want to switch cards and they should do it.


You are thinking about this all wrong. All so very wrong.
 
I love gigabyte,I only buy Gigabyte motherboard, I figured a gigabyte video card would be a good match for it. But i guess ill stick with Sapphire

anyway

I managed to get a "one time" refund for "Store Credit" after talking to a live chat rep.
 
Newegg's return/exchange policies are spelled out pretty explicitly. I feel for the OP but buyer beware. If there's special conditions attached to what you're buying you need to.consider that as well
 
Why not just get the card replaced then sell on eBay or Craigs and get more than you paid for it on Newegg? Maybe a bit of leg work but surely more beneficial.
 
squeeks said:
I bought a gigabyte video card from Newegg and it is defective, not wanting to take a chance and get another defective card i wanted to change brands, but newegg informed me this was not possible, i can not return the card for a refund of any kinda, only get an identical replacement.

Newegg used to be a model for customer service but this is no longer the case.

Amazon has started stocking most all of the same products im interested in from newegg so i will no longer be shopping with them

Just wanted to make everyone aware of this new return policy for one of the former great customer service companies.
Click to expand...

I prefer shopping though Tiger Direct for any new hardware so far they haven't done me wrong. I have tried newegg once or twice but I never thought their service was anywhere near stellar--sometimes cheapest is not always best.
 
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