My iPhone 6 Plus Running iOS 10.0.2 does not give an audible (or vibration) alert for new messages when locked. This is a standard Apple iPhone 6 Plus. I'm not running any jail broken software.
The Problem:
When I receive a text / iMessage AND the screen is locked I do not get an audible or silent (vibration) alert. This just stated happening as I was receiving alerts yesterday. I DO get sounds and vibration notifications if the phone is unlocked when the message arrives. The visual notification DOES appear on the lock screen when I wake the phone up. It also appears if the lock screen is awake but not unlocked (but without sound or vibration.) I have also tried rebooting and turning off various other settings... I DO get alerts on my Mac & Apple Watch...
Settings > Sounds :
Settings > Notifications > Messages :
Do not disturb is off (gray)
Hard Witch / Silent Mode :
I typically keep the switch in the off (silent / Orange) position. However in my testing I tired it enabled and disabled. It does not make a difference i do not get any sort of alert if the screen is locked.
Again I have tried a various combination of enabling these and disabling these with no change.
Yes, I have already verified DND is OFF. It is typically set to automatically enable DND mode at 11:00 PM and disable it around 8:00 AM... Unless I am already awake and I disable it manually.
Also as a side note, in silent mode (Orange) I do not get any vibration alerts. In normal operation (with audio) I do not get either alert assuming the screen is still locked. The only notification I get is a banner that appears when I activate the screen.
The Problem:
When I receive a text / iMessage AND the screen is locked I do not get an audible or silent (vibration) alert. This just stated happening as I was receiving alerts yesterday. I DO get sounds and vibration notifications if the phone is unlocked when the message arrives. The visual notification DOES appear on the lock screen when I wake the phone up. It also appears if the lock screen is awake but not unlocked (but without sound or vibration.) I have also tried rebooting and turning off various other settings... I DO get alerts on my Mac & Apple Watch...
Settings > Sounds :
- Vibrate on ring and Vibrate on Silent are both on (green)
- Ringer is set to max and "Change with buttons" is off (gray)
- The text tone is set to Classic Noir and vibration is set to heart beat.
Settings > Notifications > Messages :
- Allow Notifications is on (Green)
- Show in notification center is on (Green)
- Badge App Icon is on (Green)
- Show in lock screen is on (Green)
- Sounds is set to Noir / Vibration Heart beat
Do not disturb is off (gray)
Hard Witch / Silent Mode :
I typically keep the switch in the off (silent / Orange) position. However in my testing I tired it enabled and disabled. It does not make a difference i do not get any sort of alert if the screen is locked.
Again I have tried a various combination of enabling these and disabling these with no change.
Yes, I have already verified DND is OFF. It is typically set to automatically enable DND mode at 11:00 PM and disable it around 8:00 AM... Unless I am already awake and I disable it manually.
Also as a side note, in silent mode (Orange) I do not get any vibration alerts. In normal operation (with audio) I do not get either alert assuming the screen is still locked. The only notification I get is a banner that appears when I activate the screen.