No MobileMe Telephone Support??

Discussion in 'Apple Music, Apple Pay, iCloud, Apple Services' started by Hawkeye411, Aug 1, 2008.

  1. Hawkeye411 macrumors 68000

    Hawkeye411

    Joined:
    Jun 6, 2007
    Location:
    Canada EH!!!
    #1
    OK ... I currently have 6 macs (Home, Office and Lab) and each have current Apple Protection plans. I also have been paying for the .Mac (now MobileMe) service for about 3 years.

    I am having issues syncing my email rules across my computers (since MobileMe began). I have tried various ways of fixing my problem but nothing seems to work. So, I call Apple Support and she tells me that there is no telephone support for MobileMe :eek::eek::eek::eek: !!!

    What a joke!!!

    Thanks for nothing Apple!! :mad::mad:
     
  2. iNfowarrior macrumors member

    Joined:
    Jul 15, 2008
    #2
    Oh lighten up francis, write a frigging email
     
  3. Daveoc64 macrumors 601

    Joined:
    Jan 16, 2008
    Location:
    Bristol, UK
    #3
    ... that will get ignored for 2 days and will likely result in a copied and pasted "Have you looked on our website for help?" e-mail.
     
  4. jeremy.king macrumors 603

    jeremy.king

    Joined:
    Jul 23, 2002
    Location:
    Fuquay Varina, NC
    #4
    Why not just use IMAP? No need to use Mobile me to keep email in sync.
     
  5. TXCraig macrumors 6502a

    TXCraig

    Joined:
    Jul 2, 2007
    Location:
    Houston, TX
    #5
    I have never understood this either. Apple says that Apple Care coveres you machines and Apple software that runs on the machine.... well, except .MAC.... I wonder why? :confused:
     
  6. HLdan macrumors 603

    HLdan

    Joined:
    Aug 22, 2007
    #6
    .Mac is not software, it's a service. Having MM preferences installed on your system is only a gateway to the service. Apple is talking about preinstalled applications and hardware that are covered under Applecare.
     
  7. TXCraig macrumors 6502a

    TXCraig

    Joined:
    Jul 2, 2007
    Location:
    Houston, TX
    #7
    They even cover my Airport Extreme support with Apple Care. Agreed its as a service and not really machine software. You do pay for it, so they should provide support for the product in the same manor as anything else.

    AOL, MSN, even Yahoo paid email provide phone support.
     
  8. mayfairman macrumors newbie

    Joined:
    Nov 12, 2009
    #8
    Double billing

    Have just been billed twice for .me

    Went onto the chat. No joy. They can only see one charge in their account. Tell me to contact my bank.

    No phone number or mailing address. Is that legal?
     
  9. jeremy.king macrumors 603

    jeremy.king

    Joined:
    Jul 23, 2002
    Location:
    Fuquay Varina, NC
    #9
    If you're hooked to a credit card, just call Visa/MC
     
  10. Chewul macrumors newbie

    Joined:
    May 1, 2008
    #10
    Just recently had this same issue. Were you able to get it fixed? They told me the same thing and my credit card company has to speak to a live person from MobileMe in order to release the charge.
     
  11. iShater macrumors 604

    iShater

    Joined:
    Aug 13, 2002
    Location:
    Chicagoland
    #11
    I am actually with them on chat right now. My subscription renewed using CC, before I could enter a code that I bought in retail. They have no way to cancel the charges, have to do a whole close and reopen the account business.

    It is just odd how they do things. I kept looking for a support number before I realized there was none. :rolleyes:
     
  12. Macsterguy macrumors 6502a

    Macsterguy

    Joined:
    Jun 5, 2007
    Location:
    Texas
    #12
    There IS NOW MM phone support but not widely advertised... Just go thru the express lane and you will be presented with a choice to chat or talk. I did it a few days ago.
     
  13. JuanGuapo macrumors 6502a

    JuanGuapo

    Joined:
    May 21, 2009
    Location:
    Los Angeles, CA
    #13
    I used it too via Express Lane. They were very nice and answered all my questions. My guess is that this is a "soft rollout" to see how much/little they can handle. Chat is fine for most of the issues people have ("how to" and "doesn't work") but phone is always necessary at least as a backup.
     

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