(did a couple cursory searches - didn't find a similar thread, so here you go) Went to the Apple Store this afternoon - figured it would be dead due to everyone being away for the long weekend. Nope. It was a bit of a zoo. Was taking in my lightning to 30-pin cable, in the hopes that they'd give me a replacement. Yes, it's out of warranty, but it's a $35 cable. And, yes, before you all chime in about how everyone here feels "entitled", I have 3 Mac's, an iPad Air 2, Apple TV, $1400 iPhone 6s and $1600 SB SS Apple Watch at home. So, expecting a loyalty "perk" for what was a $35 cable really shouldn't be much to expect, should it? The Cable: After being put in queue (twice), the girl that put me in queue the first time comes up to me and says. "You know, it's out of warranty. I really don't know what you're waiting for. You're going to have to buy a new one anyways." I explained to her that I thought from a loyalty standpoint I was hoping I'd get a free replacement. She said "No, I'm sorry. It doesn't matter if you're a first time customer or a long time customer, we treat everyone exactly the same." I explained how it never used to be that way. She said "Well, that's the way we operate here". Sorry, that's not what I'm used to. But, the other items I brought in could have been in their warranty period. I put it out to you (as we have a very diverse community here) - should everyone that walk in an Apple Store be treated with equal grace, regardless of their history with the company? p.s. The price of the cable (of course) has gone up - it's now a $49 cable. Methinks I'll put some fugly electrical table on it. Oh...also pondering returning the $70 yellow sport band I bought 4 days ago...just out of spite.