no old text messages show up on my iPhone 7

Discussion in 'iPhone' started by iaddict, Oct 9, 2016.

  1. iaddict macrumors 6502

    Joined:
    May 15, 2007
    #1
    After 5 times of backing up my iPhone 6S and then restoring my new iPhone 7 from that backup, none of my text messages show up. Called Apple and dealt with 2 different people and no one seems to know why they aren't showing up on the new phone. I need help, please.
     
  2. iaddict thread starter macrumors 6502

    Joined:
    May 15, 2007
    #2
    Just so everyone knows, I was able to fix this by backing up to iCloud when phone was attached to iTunes and then restoring new iPhone 7 from that backup. I really don't understand why the backup to iTunes wouldn't put the messages and contacts on my phone. I had tried backing up wirelessly to iCloud and that didn't work either.
     
  3. Newtons Apple macrumors P6

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #3
    Good you got it fixed.
     

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