no passcode

Discussion in 'iPad' started by hotrod351, Mar 3, 2017.

  1. hotrod351 macrumors 6502

    hotrod351

    Joined:
    Mar 3, 2007
    Location:
    Mohave Valley Arizona
    #1
    relative died and left a ipad mini 2, problem is trying to figure out the passcode. is there any way to have it unlocked, maybe from apple.
     
  2. bufffilm Suspended

    bufffilm

    Joined:
    May 3, 2011
    #2
    Go ahead and try to wipe and restore it.

    If she never set up an activation-lock, the iPad will be problem-free. If she did set up the lock, you will probably have to find the receipt. But Apple Store visit may yield soothing.
     
  3. ApfelKuchen macrumors 68030

    Joined:
    Aug 28, 2012
    Location:
    Between the coasts
    #3
    Apple cannot and will not "unlock" - they will not give you access to someone else's information. They can help you erase the iPad (which removes the passcode lock) so that you can use it "clean." To erase, see https://support.apple.com/HT204306

    If you just want the iPad unlocked so you can use it for your own purposes - the question is whether the iPad is single-locked (just a passcode lock) or if it's double-locked (passcode lock plus Find My iPhone Activation Lock). Here's more about Activation Lock: https://support.apple.com/HT201365

    If you also want the information on the iPad - no way to get that, unless your relative kept a backup in iCloud or iTunes that you can access (possessing Apple ID password for the iCloud account). If there's a backup, you can erase the iPad to remove the passcode lock, then restore from the backup.
     
  4. hotrod351 thread starter macrumors 6502

    hotrod351

    Joined:
    Mar 3, 2007
    Location:
    Mohave Valley Arizona
    #4
    well nothing they have had me do is working. they had me restore and update but half way though it the window pops up and says it cant because its locked. guess it will go in the draw.
     
  5. TonyK macrumors 6502a

    TonyK

    Joined:
    May 24, 2009
    #5
    Reach out to Apple Support by phone. Make sure to have the death certificate available. You may have to send it to them. Provide them information so they can link the death certificate to the iPad Mini and ask for their help in wiping the system so it can be re-used. Be nice and you may get lucky.
     
  6. ApfelKuchen macrumors 68030

    Joined:
    Aug 28, 2012
    Location:
    Between the coasts
    #6
    If you're asked for the passcode, then you haven't put the thing in Recovery Mode

    Connect to computer
    Hold power button and home button until you see the "connect to iTunes" screen (iTunes logo and Lightning cable).
    Release buttons
    On computer screen, you'll be given option to Update or Restore iPad. Choose "Restore"
     
  7. sorcery macrumors regular

    sorcery

    Joined:
    Mar 27, 2016
    Location:
    Ring of Fire
    #7
    Try the combination lock code from any open briefcase. On the assumption that birthdays are too obvious, try military or work staff numbers. Beware max permitted attempts.
     

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