No recourse when AT&T screws up data plan

[MTShipp]

It seems we have no recourse when AT&T has a technical issue with their data plan detection.

Yesterday, I had 120MB remaining at 6:00pm.

I got an email at 11:54pm saying I had 17% remaining

I got an email at 11:56pm saying I had 10% remaining

I got another email at 12:16am saying I was now out of plan


The odd thing is I was on my home Wifi and the iPad was off and being charged.

When I tried to log into the "view account" area of the built-in cellular data page, it stated I have no plan.

 

[clyde2801]

Try calling technical support for AT&T or Apple.

 

[mrbrown]

I don't believe there is anything technically wrong. Perhaps AT&T's billing system didn't record your data usage when it actually occured?

I believe it can take up to 6 days for your usage to actually show up in AT&T's system, depending on where you are. For example, my wife has the 250mb plan on her iPhone. We disabled data when she got the 65% warning -- the next day, we got the 90% and "you've been billed" messages. The iPhone's data usage indicator didn't show any use. Turns out she used the data 2 days before and AT&T just got around to billing for it...

 

[Cinder6]

You'd think that AT&T would be able to give real-time alerts. Else, what's the point of getting the alerts at all? If I were into conspiracies, I might say that AT&T does this on purpose so they can charge you more.

 

[jull]

I was lucky to get the unlimited plan

 

[wirelessmacuser]

There is no such thing as "no recourse". There's two sides to every story, do some research and I'm sure it will get sorted out. Blaming AT&T is only a fad amongst victims.