No recourse when AT&T screws up data plan

Discussion in 'iPad' started by MTShipp, Nov 25, 2010.

  1. MTShipp, Nov 25, 2010
    Last edited: Nov 25, 2010

    MTShipp macrumors 6502a

    Mar 25, 2009
    Raleigh, North Carolina
    It seems we have no recourse when AT&T has a technical issue with their data plan detection.

    Yesterday, I had 120MB remaining at 6:00pm.

    I got an email at 11:54pm saying I had 17% remaining

    I got an email at 11:56pm saying I had 10% remaining

    I got another email at 12:16am saying I was now out of plan

    The odd thing is I was on my home Wifi and the iPad was off and being charged.

    When I tried to log into the "view account" area of the built-in cellular data page, it stated I have no plan.

  2. clyde2801 macrumors 601


    Mar 6, 2008
    In the land of no hills and red dirt.
    Try calling technical support for AT&T or Apple.
  3. mrbrown macrumors 6502a

    Mar 27, 2004
    Ozark, Missouri
    I don't believe there is anything technically wrong. Perhaps AT&T's billing system didn't record your data usage when it actually occured?

    I believe it can take up to 6 days for your usage to actually show up in AT&T's system, depending on where you are. For example, my wife has the 250mb plan on her iPhone. We disabled data when she got the 65% warning -- the next day, we got the 90% and "you've been billed" messages. The iPhone's data usage indicator didn't show any use. Turns out she used the data 2 days before and AT&T just got around to billing for it...
  4. Cinder6 macrumors 6502


    Jul 9, 2009
    You'd think that AT&T would be able to give real-time alerts. Else, what's the point of getting the alerts at all? If I were into conspiracies, I might say that AT&T does this on purpose so they can charge you more.
  5. jull macrumors member


    Nov 29, 2010
    Houston TX
  6. wirelessmacuser macrumors 68000


    Dec 20, 2009
    There is no such thing as "no recourse". There's two sides to every story, do some research and I'm sure it will get sorted out. Blaming AT&T is only a fad amongst victims.

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