No recourse when AT&T screws up data plan

Discussion in 'iPad' started by MTShipp, Nov 25, 2010.

  1. MTShipp, Nov 25, 2010
    Last edited: Nov 25, 2010

    MTShipp macrumors 6502a

    Joined:
    Mar 25, 2009
    Location:
    Raleigh, North Carolina
    #1
    It seems we have no recourse when AT&T has a technical issue with their data plan detection.

    Yesterday, I had 120MB remaining at 6:00pm.

    I got an email at 11:54pm saying I had 17% remaining

    I got an email at 11:56pm saying I had 10% remaining

    I got another email at 12:16am saying I was now out of plan


    The odd thing is I was on my home Wifi and the iPad was off and being charged.

    When I tried to log into the "view account" area of the built-in cellular data page, it stated I have no plan.


    :mad::mad::mad:
     
  2. clyde2801 macrumors 601

    clyde2801

    Joined:
    Mar 6, 2008
    Location:
    In the land of no hills and red dirt.
    #2
    Try calling technical support for AT&T or Apple.
     
  3. mrbrown macrumors 6502

    Joined:
    Mar 27, 2004
    Location:
    Ozark, Missouri
    #3
    I don't believe there is anything technically wrong. Perhaps AT&T's billing system didn't record your data usage when it actually occured?

    I believe it can take up to 6 days for your usage to actually show up in AT&T's system, depending on where you are. For example, my wife has the 250mb plan on her iPhone. We disabled data when she got the 65% warning -- the next day, we got the 90% and "you've been billed" messages. The iPhone's data usage indicator didn't show any use. Turns out she used the data 2 days before and AT&T just got around to billing for it...
     
  4. Cinder6 macrumors 6502

    Cinder6

    Joined:
    Jul 9, 2009
    #4
    You'd think that AT&T would be able to give real-time alerts. Else, what's the point of getting the alerts at all? If I were into conspiracies, I might say that AT&T does this on purpose so they can charge you more.
     
  5. jull macrumors member

    jull

    Joined:
    Nov 29, 2010
    Location:
    Houston TX
  6. wirelessmacuser macrumors 68000

    wirelessmacuser

    Joined:
    Dec 20, 2009
    Location:
    Planet.Earth
    #6
    There is no such thing as "no recourse". There's two sides to every story, do some research and I'm sure it will get sorted out. Blaming AT&T is only a fad amongst victims.
     

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