No Restock Fee for Apple's Return Policy?

darkarn

macrumors 6502a
Original poster
Apr 8, 2017
828
341
Singapore
Recently, I read that some of you have been returning your new iPads for various reasons.

Just wondering, did you all get the full amount you paid back or was there some restock fee involved?

Thanks!
 

Relentless Power

macrumors Nehalem
Jul 12, 2016
32,891
33,734
Recently, I read that some of you have been returning your new iPads for various reasons.

Just wondering, did you all get the full amount you paid back or was there some restock fee involved?

Thanks!
Minus the shipping fee's, I have always received the full amount back with Apple hardware returns. Although, I have never returned an iPad. But other products I received the full amount credited back to my account.
 

ascender

macrumors 68040
Dec 8, 2005
3,173
1,106
You have 14 days to return it for a full refund (assuming you return it in as-new condition with all the packaging, cables etc).
 
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darkarn

macrumors 6502a
Original poster
Apr 8, 2017
828
341
Singapore
Am I right to say that you all have used the products before returning, or left them packed as is?
 

ABC5S

Suspended
Sep 10, 2013
3,395
1,646
Florida
You have 14 days to return it for a full refund (assuming you return it in as-new condition with all the packaging, cables etc).
I received an iPad Pro 12.9, used it for a few days,, repackaged it, and return it for full refund, no issues OP.
 

KarimLeVallois

macrumors 68020
Feb 22, 2014
2,191
1,353
London
Same... purchased an iPad Pro, opened it, used it for the full 14 days, requested a refund online, printed off the free UPS label and had them collect it. Got the full amount back.
 

akadafni

macrumors regular
Nov 8, 2015
229
162
Recently, I read that some of you have been returning your new iPads for various reasons.

Just wondering, did you all get the full amount you paid back or was there some restock fee involved?

Thanks!
There is no restock fee at Apple Retail Stores. 3rd party stores may charge a fee.
 

noteple

macrumors 65816
Aug 30, 2011
1,407
328
The Apple policy try while you buy is perfect.
Wrong color, too big, or too small, not a problem.
No buyers remorse :)
 
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darkarn

macrumors 6502a
Original poster
Apr 8, 2017
828
341
Singapore
Sounds good guys, thanks! My purchases are going to be walk-ins to the Apple Store Orchard Road so I should be getting my money back in case of anything

I am just curious why is there a restock fee mentioned in the Apple website though
 

myrtlebee

macrumors 68020
Jul 9, 2011
2,417
1,552
Maryland
Sounds good guys, thanks! My purchases are going to be walk-ins to the Apple Store Orchard Road so I should be getting my money back in case of anything

I am just curious why is there a restock fee mentioned in the Apple website though
Where is one mentioned? I returned many, many products online (unfortunately) never with any fee.
 

darkarn

macrumors 6502a
Original poster
Apr 8, 2017
828
341
Singapore
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bearington

macrumors member
Jun 22, 2017
45
19
Not in the UK - we get free next day delivery with free returns (picked up by UPS).
 

darkarn

macrumors 6502a
Original poster
Apr 8, 2017
828
341
Singapore
Could be an oversight on the website, but Apple stopped charging restocking fees Jan 2011. In the US anyway.
Hmm this gives a few possibilities:
1. Different regions having different policies
2. Page not being updated to reflect the changes that come with a new Apple Store
3. Oversight as you mentioned
 

Relentless Power

macrumors Nehalem
Jul 12, 2016
32,891
33,734
Hmm this gives a few possibilities:
1. Different regions having different policies
2. Page not being updated to reflect the changes that come with a new Apple Store
3. Oversight as you mentioned
Apple is fairly stringent with their policy/procedures, and they update regularly on their website. So perhaps it could be a different policy/procedure for various regions or countries based on shipping/imports considerations.
 
Last edited:

KarimLeVallois

macrumors 68020
Feb 22, 2014
2,191
1,353
London
Apple is fairly stringent with their policy/procedures, and they update regularly on their website. So perhaps it could be a different policy/procedure for various regions or countries based on shipping/imports considerations.
I agree, plus you have local customer right legislation etc. to consider...
 

borez

macrumors newbie
Aug 8, 2010
3
2
I agree, plus you have local customer right legislation etc. to consider...
The actual policy at the Singapore Apple store is for a 14 day, no restocking fee return. I'm not sure if that applies to all items (it should be), but I've been there 4 times (each with a purchases :)), and have been told the same thing.

YMMV, so you're best to ask the sales rep before purchasing.
 
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darkarn

macrumors 6502a
Original poster
Apr 8, 2017
828
341
Singapore
The actual policy at the Singapore Apple store is for a 14 day, no restocking fee return. I'm not sure if that applies to all items (it should be), but I've been there 4 times (each with a purchases :)), and have been told the same thing.

YMMV, so you're best to ask the sales rep before purchasing.
Someone over in Hardwarezone spoke to an Apple rep over the phone and confirmed the same thing too, thanks!
 

Dodgeman

macrumors 65816
Nov 30, 2016
1,296
196
Old thread but I have a question.
When you buy an iPhone from an apple store paying the full price up front do they ask for any info or can you just purchase it?
[doublepost=1522107736][/doublepost]Do they need your name/address?
 

JPack

macrumors 603
Mar 27, 2017
5,459
8,287
Old thread but I have a question.
When you buy an iPhone from an apple store paying the full price up front do they ask for any info or can you just purchase it?
[doublepost=1522107736][/doublepost]Do they need your name/address?
No personal info is needed. Cash and carry.

They might ask you to provide an email address to send you an electronic copy of the receipt. But you can decline it.
 

Dodgeman

macrumors 65816
Nov 30, 2016
1,296
196
No personal info is needed. Cash and carry.

They might ask you to provide an email address to send you an electronic copy of the receipt. But you can decline it.
Think I may go in tomorrow and buy and unlocked X and 8 Plus test drive them each for 5 days ans which ever I do not like I will return.
 
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