No Restock Fee for Apple's Return Policy?

Discussion in 'iPad' started by darkarn, Jul 5, 2017.

  1. darkarn macrumors 6502a

    Joined:
    Apr 8, 2017
    Location:
    Singapore
    #1
    Recently, I read that some of you have been returning your new iPads for various reasons.

    Just wondering, did you all get the full amount you paid back or was there some restock fee involved?

    Thanks!
     
  2. Relentless Power macrumors Core

    Relentless Power

    Joined:
    Jul 12, 2016
    #2
    Minus the shipping fee's, I have always received the full amount back with Apple hardware returns. Although, I have never returned an iPad. But other products I received the full amount credited back to my account.
     
  3. ascender macrumors 68020

    Joined:
    Dec 8, 2005
    #3
    You have 14 days to return it for a full refund (assuming you return it in as-new condition with all the packaging, cables etc).
     
  4. darkarn thread starter macrumors 6502a

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    Apr 8, 2017
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    Singapore
    #4
    Am I right to say that you all have used the products before returning, or left them packed as is?
     
  5. ABC5S Suspended

    ABC5S

    Joined:
    Sep 10, 2013
    Location:
    Florida
    #5
    I received an iPad Pro 12.9, used it for a few days,, repackaged it, and return it for full refund, no issues OP.
     
  6. abdulkar.im macrumors 68000

    abdulkar.im

    Joined:
    Feb 22, 2014
    Location:
    London
    #6
    Same... purchased an iPad Pro, opened it, used it for the full 14 days, requested a refund online, printed off the free UPS label and had them collect it. Got the full amount back.
     
  7. SDColorado macrumors 68000

    SDColorado

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    Location:
    Highlands Ranch, CO
    #7
    No restocking fee if purchased from Apple and returned within the 14 day return window.
     
  8. akadafni macrumors regular

    Joined:
    Nov 8, 2015
    #8
    There is no restock fee at Apple Retail Stores. 3rd party stores may charge a fee.
     
  9. noteple macrumors 65816

    noteple

    Joined:
    Aug 30, 2011
    #9
    The Apple policy try while you buy is perfect.
    Wrong color, too big, or too small, not a problem.
    No buyers remorse :)
     
  10. johnparjr macrumors 6502a

    johnparjr

    Joined:
    May 10, 2005
    Location:
    Earth
    #10
    The only thing that you wouldn’t get back is if you paid for expedited shipping
     
  11. darkarn thread starter macrumors 6502a

    Joined:
    Apr 8, 2017
    Location:
    Singapore
    #11
    Sounds good guys, thanks! My purchases are going to be walk-ins to the Apple Store Orchard Road so I should be getting my money back in case of anything

    I am just curious why is there a restock fee mentioned in the Apple website though
     
  12. myrtlebee macrumors 68020

    myrtlebee

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    Jul 9, 2011
    Location:
    Baltimore-Washington Metro Area
    #12
    Where is one mentioned? I returned many, many products online (unfortunately) never with any fee.
     
  13. darkarn thread starter macrumors 6502a

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    Apr 8, 2017
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    Singapore
    #13
  14. RadioGaGa1984 Suspended

    RadioGaGa1984

    Joined:
    May 23, 2015
    #14
    Could be an oversight on the website, but Apple stopped charging restocking fees Jan 2011. In the US anyway.
     
  15. bearington macrumors member

    bearington

    Joined:
    Jun 22, 2017
    #15
    Not in the UK - we get free next day delivery with free returns (picked up by UPS).
     
  16. abdulkar.im macrumors 68000

    abdulkar.im

    Joined:
    Feb 22, 2014
    Location:
    London
    #16
    We do indeed, it’s super easy here!
     
  17. darkarn thread starter macrumors 6502a

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    Apr 8, 2017
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    Singapore
    #17
    Hmm this gives a few possibilities:
    1. Different regions having different policies
    2. Page not being updated to reflect the changes that come with a new Apple Store
    3. Oversight as you mentioned
     
  18. Relentless Power, Jul 6, 2017
    Last edited: Jul 6, 2017

    Relentless Power macrumors Core

    Relentless Power

    Joined:
    Jul 12, 2016
    #18
    Apple is fairly stringent with their policy/procedures, and they update regularly on their website. So perhaps it could be a different policy/procedure for various regions or countries based on shipping/imports considerations.
     
  19. abdulkar.im macrumors 68000

    abdulkar.im

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    Feb 22, 2014
    Location:
    London
    #19
    I agree, plus you have local customer right legislation etc. to consider...
     
  20. borez macrumors newbie

    Joined:
    Aug 8, 2010
    #20
    The actual policy at the Singapore Apple store is for a 14 day, no restocking fee return. I'm not sure if that applies to all items (it should be), but I've been there 4 times (each with a purchases :)), and have been told the same thing.

    YMMV, so you're best to ask the sales rep before purchasing.
     
  21. darkarn thread starter macrumors 6502a

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    Apr 8, 2017
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    Singapore
    #21
    Someone over in Hardwarezone spoke to an Apple rep over the phone and confirmed the same thing too, thanks!
     
  22. Dodgeman macrumors 65816

    Joined:
    Nov 30, 2016
    #22
    Old thread but I have a question.
    When you buy an iPhone from an apple store paying the full price up front do they ask for any info or can you just purchase it?
    --- Post Merged, Mar 26, 2018 ---
    Do they need your name/address?
     
  23. JPack macrumors 68030

    JPack

    Joined:
    Mar 27, 2017
    #23
    No personal info is needed. Cash and carry.

    They might ask you to provide an email address to send you an electronic copy of the receipt. But you can decline it.
     
  24. FreakinEurekan macrumors 68040

    FreakinEurekan

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    Sep 8, 2011
    Location:
    Eureka Springs, Arkansas
    #24
    DingDingDing - We have a winner!
     
  25. Dodgeman macrumors 65816

    Joined:
    Nov 30, 2016
    #25
    Think I may go in tomorrow and buy and unlocked X and 8 Plus test drive them each for 5 days ans which ever I do not like I will return.
     

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