No sound from loud speaker, iPhone 5

Discussion in 'iPhone Tips, Help and Troubleshooting' started by calle168, Feb 6, 2015.

  1. calle168 macrumors newbie

    Joined:
    Feb 6, 2015
    Location:
    Stockholm
    #1
    First time posting, but I've been reading the forum for a while so I'm not completely new. However, I got a strange problem with my iPhone 5.

    Problem: Loud speaker doesn't work. When I start an app that uses the loud speaker (eg. Youtube), the iPhone freezes (the video won't start). Then I can push the home button to unfreeze it, but it's still a bit slow. There's no sound when I play any ringtones either (or when someone calls). When I plug in the EarPods, everything works lik a charm (even youtube etc.) and all other functions except the loud speaker work as it should.

    What I've tried: Updated to 8.1.3. Completely wiped the phone. Changed the loud speaker unit. Changed the front panel. Changed the "Headphone Audio Charger Port Flex Cable".

    I'm out of ideas. Any suggestions are welcome. Thanks!
     
  2. Tyler23 macrumors 603

    Tyler23

    Joined:
    Dec 2, 2010
    Location:
    Atlanta, GA
    #2
    Is the mute switch on on the side of the phone?
     
  3. XT550 macrumors regular

    XT550

    Joined:
    Sep 30, 2014
    #3
    There is a test to see what is the problem.
    On the home screen press volume up or down
    If you see "ringer" word on screen the problem is speaker if you dont see "ringer" the problem is charging port assembly.
     
  4. calle168 thread starter macrumors newbie

    Joined:
    Feb 6, 2015
    Location:
    Stockholm
    #4
    No, that's the first thing you check.

    Just did the test. When you don't have the "Change with buttons" i Sound Settings checked, I see "Volume" when I push the vol up/down. When I got the "Change with buttons" checked, i get "Ringtone" when I push vol up/down.
    Conclusion: It behaves exactly like my functional iPhone 5S.

    Any other ideas?
     
  5. XT550 macrumors regular

    XT550

    Joined:
    Sep 30, 2014
    #5
    When you did the test was there a volume indication under the images?
    Because if it weren't then it's your charging port.
    It can happen if it was recently plugged in a third party dock.
    Replug the iPhone to the dock and then remove it again. Sometimes, it’s just a software pass-out and reconnecting the iPhone to the dock triggers the software again.
    And if that doesn't help I suggest you do a DFU restore as a last resort before replacing the charging port assembly.
     
  6. calle168 thread starter macrumors newbie

    Joined:
    Feb 6, 2015
    Location:
    Stockholm
    #6
    You mean the bar under the sound symbol? I took I print screen to be sure.
    [​IMG]
    I'll try a DFU restore tonight. I've already tried replacing the charging port assembly, so it shouldn't be the problem.
     
  7. XT550 macrumors regular

    XT550

    Joined:
    Sep 30, 2014
    #7
    Yup that's wha I meant.

    Doesn't look like the charging port is the culprit here.
    Ok then, go for the restore and keep us posted. Good luck.
     
  8. calle168 thread starter macrumors newbie

    Joined:
    Feb 6, 2015
    Location:
    Stockholm
    #8
    Just did a DFU restore. Still same problem. I don't really get it. Any other suggestions?
     
  9. XT550 macrumors regular

    XT550

    Joined:
    Sep 30, 2014

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