No sound when sending iOS 11 screen-recordings

Discussion in 'iOS 11' started by Damoh, Sep 13, 2017.

  1. Damoh macrumors member

    Joined:
    Mar 2, 2017
    #1
    Hi guys, I'll try to explain myself as good as possible because you know, non-native English-speaker.

    Yesterday, I wanted to record my iPhone-screen because I saw a funny part in a video that I wanted to share with my friends. I recorded the Screen with audio (hit "Mic on") and cut the part, that I wanted to show.

    Now it gets funny - when sending this part my friend doesn't seem to have sound on the clip - it's muted. I uploaded it to Dropbox, sent the link: mute. I sent it to Gmail, downloaded it to my Mac: sound. I sent the MacBook-clip, uploaded it to Dropbox: mute.

    Is there any protection, that I'm missing? I couldn't find anything in the internet, so I was wondering, if I did something wrong. I didn't convert it yet, so this could be something I'll have to check later.

    Thanks for the replies!
     
  2. Chazzle macrumors 68000

    Chazzle

    Joined:
    Jul 17, 2015
    #2
    Which iPhone do you have? Could be related to Dropbox compatibility with the new video formats on the 7 and 7 plus.
     
  3. Damoh thread starter macrumors member

    Joined:
    Mar 2, 2017
    #3
    Ah, my bad. I‘m iPhone 7 on the 11 GM and sent it to a friend who‘s also on the GM with his iPhone 7+
     
  4. Alan D macrumors newbie

    Alan D

    Joined:
    Nov 3, 2017
    Location:
    California
    #4
    I have a similar problem, posting a screen recording to Facebook. There's sound on the original on the iPhone 6s, with iOS 11.0.3. On my post, Facebook shows the has-sound wiggly bars in the bottom right corner, but there is no sound on this video at any volume level. Other videos I've shared from the same phone have audio, though this is the first I've done from a screen recording. Ideas?
     
  5. Böhme417 macrumors 6502

    Joined:
    Mar 11, 2009
    #5
    I don't think screen recording saves sound from the device/app or whatever is playing. Turning the mic on only records sound from the phone's mic. That is, if you were to speak while it was recording, it would record that. Otherwise, there is no audio.
     
  6. Paddle1 macrumors 68040

    Joined:
    May 1, 2013
    #6
    Nope. It records device audio as well.
     
  7. Alan D macrumors newbie

    Alan D

    Joined:
    Nov 3, 2017
    Location:
    California
    #7
    Okay, I think I got it. After you record a screen video with voiceover, you can turn mic recording off again, record your screen again, and play your video with voiceover from your photo collection. It will re-record the playback of the video, and encode your voiceover properly this time.

    I left both posts with and without audio on my Facebook company page (@lowfivestudio) if you're curious, and if you can tolerate my voice! (Posts dated 3 Nov 2017)
     
  8. Jevanni macrumors newbie

    Jevanni

    Joined:
    Nov 27, 2017
    #8
    Can you please rewrite this? Not sure I’m following correctly
     
  9. adham7897 macrumors regular

    Joined:
    Jan 27, 2017
    #9
    Same Problem here.
    Been happening since the 11.0 Beta, I'm on 11.2 Beta 4 and its still not fixed. I reported it.
    It happens on all apps, I record a video, to find out there was no sound. It doesn't always fail, but ~40% of the recordings had no sound when I tried to watch them.
    Toggling the "microphone audio" option doesn't help at all.
    Happens whether on mute or not.
    I reboot whenever it happens, most of the time it doesn't help.
     
  10. Alan D macrumors newbie

    Alan D

    Joined:
    Nov 3, 2017
    Location:
    California
    #10
    Sure! To summarize, I record and narrate my screen recording with the mic on, then turn the mic off and do a screen recording of the playback of my recording. Here are the complete steps, in QA Tester Detail, that I use each time:
    1. Ensure you can record your iPhone screen. If you don't have that, I believe it's in Settings.
    2. Pull up your Control Center from the bottom of the screen.
    3. Press and hold the screen recording button on the Control Center to get recording options, on a separate screen. Turn mic ON.
    4. Press the record button.
    5. After the countdown, record your cool screens with your irresistible voice.
    6. To stop: Pull up your Control Center from the bottom of the screen.
    7. Press Record again to stop the recording.
    8. Recommended: view your video in Photos to make sure it's good.
    9. Leave your video in Photos, rewound and ready to play.
    10. Pull up your Control Center from the bottom of the screen again.
    11. Press and hold the screen recording button on the Control Center to get recording options. Turn mic OFF.
    12. Press the record button.
    13. After the countdown, switch over to Photos and play your screen recording to the end.
    14. Once playback completes, stop: Pull up your Control Center from the bottom of the screen.
    15. Press Record again to stop the recording.
    16. Find the new recording in Photos, and trim the useless bits off the start and end. It will save as a new clip.
    Your completed, edited recording will be the very newest one in your Photos collection. Throw away the other copies you made along the way.

    I have not had the problem of missing narration when Mic is on. However these specific steps have worked reliably for Facebook uploads, which is where I originally found the problem of dropping audio. Latest example is here:



    I've tried to link over to FB but the forum won't let me. If curious, find @lowfivestudio on Facebook!
     
  11. 3DFitness macrumors newbie

    3DFitness

    Joined:
    Dec 2, 2017
    #11
    --- Post Merged, Dec 2, 2017 ---
    Not sure who dropped the ball on this at Apple, but thanks for figuring out a work around.
     
  12. Ggmp macrumors newbie

    Ggmp

    Joined:
    Dec 16, 2017
    #12
    Not completely true I also have problems with sound but u don’t need mic. I turn off mic if I’m watching video or playing game and I turn my sound off. It records sound from applications but if there is any noise around u(even with mic turned off) it will interfere and the video will become mute at the time the noise stated (you can use headphones to listen to it while recording but any noise around will still interfere) voice recording while screen recording will work but if a another noise is made by something then it will mute at that time...sooo just make sure ur not with noisy people
     
  13. edulistas2007 macrumors newbie

    Joined:
    Dec 28, 2017
    #13
    Hello, Thanks for your tip ... i've discovered another alternative and would like to share with all ....

    1) Download Handbreak, open source, FREE, BEST converter - https://handbrake.fr/
    2) When converting, select AUDIO and delete the Track 0 ( default ) and select Track 1 ( where the audio is saved ).
    3) The converted video now has audio included normally.

    This is better for longer videos, where you can convert downsizing and solving the problem without need to record again by iphohe ...

    Cheers.
    Edu

     
  14. OutSpoken macrumors 6502a

    Joined:
    Jun 9, 2009
    Location:
    UK
    #14
    Just tried to share a screen recording to whatsapp and im experiencing the same mute issue, even the workaround suggested above didnt work! Wth is going on? iOS 11.2.2 iPhone X
     
  15. ZValueman macrumors newbie

    ZValueman

    Joined:
    Feb 13, 2018
    Location:
    Long Beach, California USA
    #15
    --- Post Merged, Feb 13, 2018 ---
    Just to clarify, please. This is only a workaround and we are NOT supposed to have to go through this 2-step process, is that right? It seems so strange that my voice and the sound effects are fine in the Photos app, but when uploaded I have to sort of record and record again to follow your procedure.
     
  16. Alan D macrumors newbie

    Alan D

    Joined:
    Nov 3, 2017
    Location:
    California
  17. ZValueman macrumors newbie

    ZValueman

    Joined:
    Feb 13, 2018
    Location:
    Long Beach, California USA
    #17
    Well I’m very appreciative that you found it and explained it so well. I have been tearing my hair out because I didn’t know what I was doing wrong, and I’m very new to creating videos, and I kept losing the sound. Now I have successfully and happily created one with the sound working perfectly, using your technique.

    It sure makes me wonder what kind of quality assurance testing they did that they have not picked up on this bug and have not squashed yet.
     
  18. Alan D macrumors newbie

    Alan D

    Joined:
    Nov 3, 2017
    Location:
    California
    #18
    Heh yeah. If I recall correctly I could upload correctly to YouTube but the Facebook upload lost audio, so it could be a problem with how the FB upload plugin specifically integrates. As a better man said, "Complex systems fail in complex ways."
     
  19. ZValueman macrumors newbie

    ZValueman

    Joined:
    Feb 13, 2018
    Location:
    Long Beach, California USA
    #19
    No I was never using Facebook. My videos were intended for YouTube. The audio was lost every time I used iMovie. I could watch and listen in photo, but when I wanted to edit, and I loaded into iMovie, the video was lost.
     
  20. Alan D macrumors newbie

    Alan D

    Joined:
    Nov 3, 2017
    Location:
    California
    #20
    Okay, I've gone through iMovie too. I would use the same workaround before opening the video for editing there.
     
  21. Jason B macrumors 6502

    Joined:
    May 21, 2010
    #21
    I don't have iphone for screen recordings in control center? How do I get it to work? Iphone 6 on latest 11.2.5
     
  22. Paddle1 macrumors 68040

    Joined:
    May 1, 2013
    #22
    Settings > Control Center > Customize Controls
     
  23. Alan D macrumors newbie

    Alan D

    Joined:
    Nov 3, 2017
    Location:
    California
  24. Jason B macrumors 6502

    Joined:
    May 21, 2010
    #24
    Thanks to both of you for that! Didn't even know! Is there a good place or thread to see other hidden cool features that most don't know about?
     
  25. Jordy227 macrumors newbie

    Joined:
    Apr 5, 2018
    #25
    I think i found a quicker work around and a bit more about what's going on here. So I was trying your advise because when I sent the video to my computer it had no audio. So I was playing around with it and realised when I crop the original screen recording (on iphone) and "save as new clip" it actually saves as a .MOV file where as the original was saved as a .mp4. For some reason that let it have audio on my computer.
     

Share This Page