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No sound with new email: iOS 15

ToddH

ToddH

macrumors 68030
Original poster
Jul 5, 2010
2,991
6,118
Southeast Texas
So after installing iOS 15 yesterday, the emails that come through on my phone are silent even though I have sounds associated with him either default or custom and I have power cycled and did a hard reset and change the sound but there’s still no sound notification when emails come in. What do you guys suggest or have you seen this yet?
 
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I have noticed the same thing since updating yesterday. Any hints on how to solve would be appreciated.
 
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Add me as another with no incoming mail sounds on my 10.5 iPad. Did the same as ToddH to no avail.

Update: Just to confirm all other sounds are functioning OK.
 
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Add me to it. Very annoying and flashbacks to iOS 14 having the same issue with native mail app. Would love a fix.
 
New to this forum. Same problem for me. In past experience with bugs how long might it take for Apple to provide a fix?
 
38BBA19F-05B7-4DDC-BB28-B918D341EE60.png

In the notification settings for Mail, there is a new section (believe it’s new) called customise notifications. I had to go in there and enable alerts for all of my email accounts in order to get sound working again.
 
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ToddH said:
So after installing iOS 15 yesterday, the emails that come through on my phone are silent even though I have sounds associated with him either default or custom and I have power cycled and did a hard reset and change the sound but there’s still no sound notification when emails come in. What do you guys suggest or have you seen this yet?
Click to expand...
Same issue here. IOS 15 on iPhone 11 Pro. Volume is up, mute button is not engaged, and all focus modes are disabled. I am not getting message alerts (sounds or vibration) on my iPhone or Apple Watch (WatchOS 8). I've tried restarting both devices and testing with my watch off.
 
What is suggested above is clearly a workaround and not a solution. By disabling the top level alert banners and then enabling alerts under custom notifications you lose banner capabilities for VIP etc. This worked prior with top level banners all checked and sound set to ding, without having to manually set for each on the customized section.
 
The Banners being disabled is not part of the fix, that is just my personal preference. On both my iPad and my iPhone i had to go into the Customise Notifications section to turn on sound alerts for the individual email accounts. My Banner settings have nothing to do with the fix.
 
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I was having issues too, just upgraded to IOS 15 and I wanted a ding when a mail arrived, but no alert / notification to pop up (as I had on ios 14). I spotted the customise notifications area, and set "alert" with a sound for my email account, and when the phone was unlocked it worked (i.e I got a ding, but no alert), but when it was locked I got nothing.

Then I thought, maybe it's something to do with the Apple watch (as alerts go there when iPhone is locked), so I checked settings there. Under mail notifications it was set to "Mirror my iPhone", so I changed it to "Custom", and selected "Send to Notification Centre", now it seems to behave as I want. Whether my iPhone is locked or not, when I get a mail, the phone dings, but I don't get a alert pop up (either on iPhone or watch).

So, anyone still having issues, check your watch setting.
 
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It was noted in the iOS 15 Bugs, changes thread that’s pinned, that some notifications are silent, but from the 15.1 thread, the bug is fixed.
 
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So pleased I found this forum. I had the same issues with no sounds for incoming emails after updating to os15. I was even onto online chat with Apple yesterday. They wanted me to do a complete reset, I'm glad I didn't ! You would have thought they would have known to have told me to go into customise settings. Thankfully I found the info on here and now have my ding back - who would have thought this would have made me to happy😃. The only thing that bugs me now is when I get an email not only do I get the ding but an alert flashes up on the Home Screen. I have disabled previews so the actual email doesn't show, so any help getting rid of the alert just on emails appreciated....
 
This is so generous and a great example for the community.
Thanks again
 
Toregev said:
View attachment 1840680
In the notification settings for Mail, there is a new section (believe it’s new) called customise notifications. I had to go in there and enable alerts for all of my email accounts in order to get sound working again.
Click to expand...
Thanks that worked!

Apple is always doing this kind of sloppy redesign poop these days. For example, instead of placing all the settings related to email in Settings --> Mail, they spread options out over several locations, but don't tell us what they have done. Jobs always said keep it simple. But Apple today is anything like it was under Jobs. Today Apple treats Settings much like a HDD or SDD wherein settings get stored in a fragmented way.
 
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