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No Visual Voicemail in iOS 9 beta
- Thread starter burnside
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I have MetroPCS and got this too, AND a cellular update is available but won't apply on my 6 Plus it just stays at 20.5.2
Just updated (09/17/2015) to IOS 9 on iPhone 6... and among other bugs.. .no visual voicemail!
Worked for me on ATT.
Dial 611
Press 2 (technical support including voice mail)
Press 1 (For help with voicemail)
Press 1 (Reset your password)
On the iPhone, press Phone icon, Press Voicemail then Setup Voicemail
Enter a new password. I did not use or otherwise need the temporary password AT&T sent me in a text message.
I've linked this to iOS 9.1 not supporting the carriers I have MetroPCS on iPhone 6s Plus; when I had it on iPhone 6 Plus on iOS 9 beta I had to wait for the Carrier Update for my carrier when 9.0 released. Once I updated to the final 9.0 the carrier update applied and I got Visual Voicemail back etc...
If it helps anyone this is what I did and I'm on Sprint (which I don't think matters):
1. I went to my voicemail tab within the phone app which automatically calls into your VM.
2. Go through the VM prompts to get to the part where you can change your VM passcode and change it then end the call.
3. Visual VM should be working almost instantly.
You can then go to settings and phone then select change VM passcode and change it back to whatever it was previously.
You cannot go to the settings app then phone and change VM passcode first. It won't fix it.
I searched through years of posts trying to fix this including updating the carrier settings (settings-general-about and tap on carrier), resetting network settings and even a restore and what fixed it was the steps listed above.
1. I went to my voicemail tab within the phone app which automatically calls into your VM.
2. Go through the VM prompts to get to the part where you can change your VM passcode and change it then end the call.
3. Visual VM should be working almost instantly.
You can then go to settings and phone then select change VM passcode and change it back to whatever it was previously.
You cannot go to the settings app then phone and change VM passcode first. It won't fix it.
I searched through years of posts trying to fix this including updating the carrier settings (settings-general-about and tap on carrier), resetting network settings and even a restore and what fixed it was the steps listed above.
I had this issue and tried numerous things to fix it. I had cell data turned off and turning it back on solved the problem.
[doublepost=1467614944][/doublepost]I had this problem over 6 months after purchasing the new iPhone 6S in January of 2016 and from day one could not get this resolved with apple support. metro pcs tech support was even worse which has some 3rd party in India who can barely speak proper English making phone conversations literally very difficult. It seems when hitting the voice mail key to view voice mail messages it dials the voice mail service to enter your password to hear your voice mail messages. I was finally able to get this issue resolved last night after losing my phone. I logged into iCloud and reported my phone missing and was transferred to to the application called find my iPhone and it sent an alarm to my iPhone. Once the alarm was sent and tracked my phone the visual voicemail began to work and I was able to see information changed in general >> about menu where the Carrier was only showing 24.2. After getting my iPhone to track my device the information changed and now it shows MetroPCS 24.2 in the carrier field and now my visual voicemail works. As long as your information shows only the number of the version without the name MetroPCS your visual voicemail will not work since it doesn't recognize who your carrier is. Once it reads MetroPCS followed by the version 24.2 or 23.2 or etc then your visual voicemail should should recognize what server handles the visual voicemail feature. Keep asking for carrier updates from your iPhone and then open iCloud then find my iPhone apps and track your phone and you should get your information changed in carrier to display your carrier name followed by the version number. Hope this clears the nightmare I endured with no help from Apple or MetroPCS