So, I was having an issue with the speaker on my iPhone so I decided to contact Apple through their online chat. It turns out that it's probably a hardware related issue and that I should bring it into the Apple Store. The problem is, my local Apple Store doesn't have any available appointments until July 2. I asked if I can go in as a walk in and just wait till someone is available. He informed me that I could not, but I could call and ask, but it would be up to their discretion. Is this normal? He then directed me to a local authorized Apple service provider, but informed me that even though my phone is within warranty, I will have to pay for any repairs.