No walk in Genius Bar?

Discussion in 'iPhone' started by California King, Jun 27, 2015.

  1. California King macrumors 65816

    Joined:
    Sep 20, 2007
    #1
    So, I was having an issue with the speaker on my iPhone so I decided to contact Apple through their online chat. It turns out that it's probably a hardware related issue and that I should bring it into the Apple Store. The problem is, my local Apple Store doesn't have any available appointments until July 2. I asked if I can go in as a walk in and just wait till someone is available. He informed me that I could not, but I could call and ask, but it would be up to their discretion. Is this normal? He then directed me to a local authorized Apple service provider, but informed me that even though my phone is within warranty, I will have to pay for any repairs.
     
  2. iConnected macrumors 6502a

    iConnected

    Joined:
    Feb 17, 2011
    #2
    The part about pre-booking the Genius is consistent with Apple's warranty service options:

    "Choosing a service option
    You can request repair service from your carrier (except AT&T and Virgin Mobile), directly from Apple, or from a local Apple Authorized Service Provider. If you get service through Apple, you can mail us your iPhone or make an appointment with a Genius at an Apple Retail Store. "

    https://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=iphone

    But the part about paying for a repair via a local authorized Apple service provider doesn't sound right.

    I suggest you query this this with another agent.
     
  3. California King thread starter macrumors 65816

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    Sep 20, 2007
    #3
    So is it really true that you can't go into an Apple Store and make an appointment to see a Genius the same day? Plus, the part about requesting a repair from your carrier, I was informed that if I went to my carrier, T-Mobile, they would direct me to an Apple Store or authorized service provider. Is that, in fact true as well?
     
  4. lakaiordie macrumors 65816

    Joined:
    Jun 17, 2008
    #4
    walk-in appointments depend on how busy they are. they might tell you you're welcome to sit and wait (which you might be waiting 10-15minutes to an hour or more) or they might say there is nothing available and to make an appointment online for the next available day/time. Also if you're going to make an appointment. its all done online, they won't schedule an appointment for you. so either you go and see if you can wait or you make it online. those are your options. calling is useless
     
  5. Brian Y macrumors 68040

    Joined:
    Oct 21, 2012
    #5
    Yep it's a balanced how busy they are, how well staffed they are, etc.

    Your best chance at getting a walk-in appointment is to be there when the store opens.
     
  6. California King thread starter macrumors 65816

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    Sep 20, 2007
    #6
    I thought when you go into an Apple Store, they ask you what the problem is and they will ask you for a telephone number. Then they will text you to confirm the appointment and another text when it's your turn? I'm pretty sure there was an article about their revamped scheduling system, but I've never had to bring anything into an Apple Store before, so I don't know for sure. I just found it surprising how limited the amount of resources the guy made it seem they have.
     
  7. California King thread starter macrumors 65816

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    Sep 20, 2007
    #7
    I understand that on busy days, I may have to come back, but the guy made it seem like walk ins don't exist. I just wanted to double check with you guys since something didn't seem right.
     
  8. iConnected macrumors 6502a

    iConnected

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    Feb 17, 2011
    #8
    There are only so many staff members per store.

    Don't forget they're also dealing with Apple Watch try on and personal set up appointments.
     
  9. Brian Y macrumors 68040

    Joined:
    Oct 21, 2012
    #9
    Remember that people tend to hear selectively on the phone. An AppleCare adviser can't see a store's walk in availability, and thus probably won't offer it as an option. Someone from AppleCare saying that you might be able to get a walk in appointment will probably translate in store to "Well AppleCare told me I could come down and get an appointment" for a lot of people.
     
  10. mgs315 macrumors member

    Joined:
    Apr 28, 2011
    #10
    Aye, this. Last time I went in (well over a year ago now) I popped in about 10am and was told I'd need to book online. After explaining that my warranty expired that day they managed to squeeze me in at 4.30pm that day. During my appointment I did overhear a number of people upset that they could not be sorted that day as an immediate walk in when the store was due to close at 5. I guess that's why they prefer to have the booking scheme.
     
  11. lakaiordie macrumors 65816

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    Jun 17, 2008
    #11
    thats if you have an appointment scheduled already
     
  12. lakaiordie macrumors 65816

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    Jun 17, 2008
    #12
    sometimes there are a certain number of walk ins available per hour. sometimes there isn't. it depends on the day, how many people are working the genius bar, and how many people are checked in for appointments they already booked prior.
     
  13. Shirasaki macrumors 603

    Shirasaki

    Joined:
    May 16, 2015
    #13
    I was told to do so before I wanted to know what was going wrong on Magic Mouse.

    I guess op should stay in front of entrance of that Apple Store, and see if there is any chance.
     
  14. Shirasaki macrumors 603

    Shirasaki

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    May 16, 2015
    #14
    I managed completing a walk in before, and process was similar to what you say in here.
     
  15. lakaiordie macrumors 65816

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    Jun 17, 2008
    #15
    location depends too. I live in south florida where even though we have 3 apple stores (2 are within about 3 1/2 miles of each other) and the other one is on the beach they are always busy. so it really depends where you live.
     
  16. IrishVixen macrumors 68020

    IrishVixen

    Joined:
    Jun 20, 2010
    #16
    ^^^This.

    When I needed to swap a defective iPhone 6 during the Christmas shopping season, I did all possible triage myself beforehand to keep any store visit as quick as possible, then restored the phone to factory and loaded nothing at all on it before taking it in. Appointments were running over a week out, so I timed my walk in for just after the lunch rush on a weekday.

    Sure enough, the store was as empty as I've ever seen it...except around the Genius area. Told them the problem, that the phone was ready to swap, and that I was willing to wait. They said flatly that I had to stay right there--no wandering the mall, or even the store--or forfeit my spot. So I sat.

    The wait was about 45 minutes. The diagnostics and actual swap took about half an hour. And the Genius commented that they do typically leave room for walk ins--but for example, during the first weeks of the iPhone 5 recall, they were so swamped that walk ins were absolutely being turned away.

    If you have the time, it's worth trying. But be prepared to be stuck right at the store while you wait.
     
  17. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #17
    If you have time to waste give it a shot.
    It's not guaranteed they will squeeze you in or they could just put you on hold for hours.
     

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