Nodus Access Case: A Warning

Discussion in 'iPhone Accessories' started by 0zu, May 21, 2015.

  1. 0zu macrumors newbie

    Joined:
    May 21, 2015
    #1
    Overview

    [​IMG]

    A few months ago I purchased the Nodus Access Case for my iPhone 6 Plus. The case feels very high quality and offers very good protection for the phone. And since it's leather, it smells awesome.

    For those not familiar with the Nodus Access Case, the case closes by using a small micro suction pad that attaches itself to the iPhone's screen. As the name implies, micro suction is not an adhesive but a small piece of material made of tiny microscopic suction bits that attach themselves to a surface. There is also another larger micro suction pad on the right side of the case that attaches itself to the back of the iPhone. The grip is surprisingly strong and the phone never become detached from the case. You can shake the devil out of it and the phone will remain stuck to the case. Very impressive!

    One issue with the small micro suction pad is that it tends to attract dust and lose its sticking strength so Nodus recommends that you take a damp microfiber cloth and gently wipe the pad to make it work as intended again. Not a big deal and it works quite well afterwards. If for some reason the pad is not working as intended, you can shoot them and email and they will happily send you replacement pads for your case.

    Big Problem

    [​IMG]

    Please excuse the potato quality pictures. My iPhone is my only good camera.​



    A couple of weeks ago, I had to stop using my case because the front pad was no longer sticking so I waiting on my replacement pads to arrive. This is when I noticed a big issue: The front micro suction pad on the Access Case had stripped my iPhone's oleophobic coating.

    The trouble area is exactly the shape of the pad and it is very difficult to wipe clean. I would notice the pad imprint on the display before, but I would just sort of wipe it with my finger and forget about it. If I use a bit more force, I can wipe the spot clean but it returns as soon as there is oil/smudges in that spot even without the case present.

    Customer Service

    I emailed Nodus Customer Service and, in short, they told me it was my fault.

    First reply. They claim I used cleaning solutions on my screen:

    I've never used cleaning solutions on my iPhone. However, had I used a cleaning solution I'm certain that the affected area would be a lot larger and not in the shape of their micro suction pad. I explained this to the CS representative. Their new reply was now that it was not cleaning solutions used on my iPhone but finger grease that could be wiped away.

    Please keep in mind that I haven't used the case in two weeks. I would imagine that any transfer residue from the pad to the display would have been wiped away by now by new smudges. Also if I was allegedly using cleaning solutions on my iPhone, you would think there wouldn't be any grease residue from the pad at all.

    Conclusion

    [​IMG]

    This was my favorite case for any phone I've had by far, so it saddens me that it was ruined by a very big design oversight and poor customer service. I guess the silver lining in all this is that they agreed to refund me for the case after I return it.

    I wanted to post this here because this is where I discovered the Nodus Access Case and wouldn't want anyone else to ruin their phone with this case. If you have this case, you can check to see if this issue has affected you. Wipe your screen completely then shine a light on the spot where the micro suction pad rested. You can also smudge your phone a bit on the spot and you should see the pad shape return.

    This was my first post! I hope it was informative. Thanks for reading. :)
     
  2. tsevince macrumors regular

    tsevince

    Joined:
    May 19, 2015
    #2
    I actually did a review on the case for both the iPhone 6 and iPhone 5. I fortunately didn't see the same type of stripping going on, but it may have been because I didn't use it as long as you may have.

    I do however know what you're talking about, I got those same marks from using the OtterBox Defender case on my iPhone 6, both around the home button and along the top front camera area, which won't go away anymore :(
     
  3. Pug72 macrumors 6502a

    Pug72

    Joined:
    Mar 18, 2012
    Location:
    England
    #3
    Not good.
    I've been looking on getting one of these in black myself, I have a screen protector applied though so wouldn't have this problem.
     
  4. tsevince macrumors regular

    tsevince

    Joined:
    May 19, 2015
    #4
    I would be cautious of the protector, the micro suction is pretty strong and may start to pull it off over time. Something to consider.
     
  5. 0zu thread starter macrumors newbie

    Joined:
    May 21, 2015
    #5
    I just saw your review video and it was actually the one that convinced me to get it, haha! It was a great review, by the way. :)

    @Pug72

    Agreeing with tsevince here, the micro suction pad is quite strong!
     
  6. tsevince macrumors regular

    tsevince

    Joined:
    May 19, 2015
    #6
    Thanks! Again, glad I could help. I joined this forum to hopefully reach a wider audience as well and speak to fellow case lovers :D

    Still very unfortunate to hear about your situation and something that they should've really taken into consideration. Sorry I didn't catch that myself!
     
  7. Pug72 macrumors 6502a

    Pug72

    Joined:
    Mar 18, 2012
    Location:
    England
    #7
    Yeah, you could be right in it being too strong.

    Will hold on for now anyway as I have a 6 at the moment and will be going Plus with the 6S so won't fit.
     
  8. dk206 macrumors regular

    Joined:
    Sep 27, 2012
    Location:
    London
    #8
    Hey OP
    Looks like they fixed it for access case 2!

    Cheeky buggers
     
  9. dk206 macrumors regular

    Joined:
    Sep 27, 2012
    Location:
    London
    #9
    Hey OP
    Looks like they fixed it for access case 2!

    Cheeky buggers
     
  10. vomhorizon macrumors 6502a

    Joined:
    Sep 24, 2013
    #10
    Have the Access 2 Case (Chestnut Brown) on pre-order for the 7 plus. Will write up a review once I get it and have had a chance to break it in.
     
  11. dk206 macrumors regular

    Joined:
    Sep 27, 2012
    Location:
    London
    #11
    Any better?
     

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