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Non-dev testers...
- Thread starter Silvereel
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They're really nice. They have all the Apple products on display, and you're encouraged to play with them to your heart's content. If you want to buy something, they don't have a cash register. Instead, each salesperson has an iPhone with a credit card scanner. They'll ring you up right there, bring you your product, and email you a receipt. It's really quite cool.
Not quite true. I've submitted a bug for Audible and have been requested to submit console and crash logs for the application. I'm a developer, but not for Audible, do not have access to the Audible source, and could not state what API might be failing, although looking at the crash logs does give me an idea it's an application problem. What matters is the quality of the bug report. Stating "Spotify crashes" is a bit brain dead. However, properly filling out the bug report form and describing how it crashes, and the steps you took that caused the crash is valuable information.
The automatic diagnostics have tons of information about the phone. So yes, it helps Apple determine as many flaws in the beta as possible.
What new policy? The fact that they don't (officially) offer support for devices running non-production software isn't something new.
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Well, you can have a free developer account (so technically still a registered account, but a free one).
overheard 3 such incidents while at a store, just this week. Suspect that the whole pack of them were actually a team working together given that they had nearly back to back appointments. And were a little to loud about claiming they were developers and Apple had to swap the phone for them. One demanded to speak to a manager who told them that as developers they know fully well that they have to contact developer support. Guy asked how to do that which is a good clue that he's not. Manager told him that if he's smart enough to be a developer he's smart enough to figure it out himself.
And that's just one day. I'm in the stores a lot right now because we are gearing up for the new filming season getting our gear checked out, buying new stuff etc. I've been in to six different stores over the time since iOS 7 launched, a good 4 times a week for the past month even and have overheard numerous similar conversations. LA is full of smart ass folks that have no issue with torrenting etc with no clue what they are doing.
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No they don't. You can choose not to send that info and given all the NSA etc paranoia out there a lot of folks probably have turned it off (if they had ever allowed it in the first place) under the assumption that Apple can use that info to track them and what they are doing
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not everyone is a tech genius like the folks on this board. So yeah, many folks will think that because their battery doesn't last 12 hours like their old flip phone it is a lemon.
and yes some of the numbskulls that torrent beta iOS software will freak out because their battery life went from 8 hours to 5 hours and do the same thing
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The catch here is casualty. Folks around here are commenting about things they don't like and then seeing it changed in the next beta. Some of them assume they caused the change when it could be that the change was always going to happen regardless of the comments or someone at Apple thought up the change and argued for it without seeing any outside feedback.
I haven't worked in Apple retail for a few years now but this man speaks the truth. When iOS software leaked early we would definitely see an increase in people demanding new hardware due to bugs (battery performance, crashing, bricking, etc) in the beta OS. It by no means tripled volume by any means but it was a noticeable increase with a clear cause all the same.
In regards to the OP's question. Assuming "send anonymous usage" is turned on then Apple could be receiving a lot more reports as to how the software is running than they would if it was a much more tightly controlled system.
Is there any topic on this boards that doesn't immediately heighten to name calling and general douchebaggery?
My guess: Apple does NOT care.
The non-devs who submit useful bug reports, I would imagine, it's statistically insignificant.
But the actions it would take to completely lock down the betas aren't worth the trouble to Apple, in both resources and developer relations. It's possible, but not likely, that they also don't want to stick a finger in the Apple superfan community.
Apple probably thinks it's annoying but not enough to try and stop it.
Edited to add I think this us a good point, and might actually be valuable to Apple:
My guess: Apple does NOT care.
The non-devs who submit useful bug reports, I would imagine, it's statistically insignificant.
But the actions it would take to completely lock down the betas aren't worth the trouble to Apple, in both resources and developer relations. It's possible, but not likely, that they also don't want to stick a finger in the Apple superfan community.
Apple probably thinks it's annoying but not enough to try and stop it.
Edited to add I think this us a good point, and might actually be valuable to Apple:
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I have common sense & an internet connection; I don't need to go into their store.