Hi, I've recently purchased a LCD TV online. This being my first time however, I wasn't aware that the retailer had a reputation of being non-responsive. The item did not arrive on the agreed date and after waiting for a further few days, the item still did not arrive and I wasn't contacted. I tried calling their Customer Service line but was put on queue almost every single time for about half an hour and still no one would pick the phone up. I had already tried calling them a few times but the result was still no answer from them. I tried emailing them and still I've not got any response from them. Could anyone suggest if there's anything that could be done, as I do not want to loose my money. I live in the UK and the retailer is UK based as well. Thanks in advance.