I have been a lurker for about a year taking well advantage of the extensive knowledge offered here and I am quite thankful to this forum as it's helped me along the iMac path. However, the lived experience has been an entirely different thing. And so I have had a few days to assess my new Ima,c it’s the 2.8GHz Intel Core 2 Duo 2GB memory ,320GB hard drive1, 8x double-layer SuperDrive ATI Radeon HD 2600 PRO with 256MB memory in the 24 in mode and I am thinking I have made a bad choice. It's quite distressing because I had high expectations and was unfortunately seduced by the hype. The people at the apple store where quite helpful and very excited about the product and I wish I was the same; I will probably pack it back up and eat the restocking fee and move on to a Dell. I couldn’t successfully set up the email, despite being able to receive email, I am unable to send. Yup, I went through the promps, and tutorials of Apple and my ISP, all with negative results. Transferring my old docs from my pc has been problematic as well. I plugged my external hard drive in the IMAC just to see it would be recognized and wha la, it popped on my desk top and all looked good. Success!! I was able to see my old files which was comforting. Knowing I would transfer them at a later time, I unplugged the drive not knowing I had to eject it and it gave me an error. I plugged it back in, and now it wouldn’t show on the desktop, nor any where else. So I call customer service and talk to a guy in India who barely speaks English and he tells me I have to reload the software that came with the computer. 2 hours later, I am back where I started and my external hard drive is now readable but now I have lost the ilife bundle or I can't seem to find it. So I call customer service back and they closed at 6pm eastern. Again, this is a problem because I start work at 615AM and get home at 615 pm. (I had the day off on Friday so I could call). Fair enough, so I go back to xfering my word documents to the imac and am able to put some in place. Now I need a word processor so I decide to download the trial version of Iwork like the salesman suggested and it gives me an error and wont load on the Imac. Hmmm. I opted not to buy the Iwork because I didn’t know if I would like it and the trial version was a good way to try it on for size. I can't call customer service b/c they are closed and its Saturday so I go to bed pissed off. So here I am 3 days into the Imac experience and so far. I can receive email but can't send, I can't open my resume nor my wife's or yea and did I mention I can't send it. The photos my wife took of her pool party this weekend are not able to be edited and "created" because I lost ilife in the reboot and I can't talk to anyone at apple customer service cuz its after 6 and I am asking myself, did I move up by moving to an imac or did I step down. At this moment, I will probably pack the machine up and get my money back, go to best buy and get a Dell. Yea, I know I am probably misinformed and I am a noobee. I not a Mac basher as I don’t have $1799.00 + printer +tax = $2133.00 to throw around and yes, I did do my research and thought about it for about a year thinking it would be a good fit. My wife was/is excited with the photo and DVD platforms as she wanted to showcase our 18 month old. So far, my 7 year old Dell has shown to be a steadfast slow performer but at least, it can do the basics. So, what should I do?