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MintMan

macrumors newbie
Original poster
Dec 25, 2017
5
0
Hi there,

I have currently an issue with my iPhone X.
My camera got misty so I went to an apple authorized service provider which checked my iPhone.
He told me that the external LCI is triggered. I didn't had any liquid accidents with this iPhone.

I realized that when I squeeze the iPhone, that I can hear the air coming out from my iPhone.
Apple rejects the repair because of a liquid damage. I tried to explain that the external LCI could got triggered because of the not airtight iPhone but thats nothing they care about.

Is there anyone else with this issue that air is coming out of the iPhone X when squeezing it?
 

MintMan

macrumors newbie
Original poster
Dec 25, 2017
5
0
Water didn't contact that area. The air is coming from the top right. (Not from the speaker)
 

Vermifuge

macrumors 68020
Mar 7, 2009
2,067
1,589
¯\_(ツ)_/¯ Apple makes the call. Just try another Apple store in your area. maybe someone there will be more helpful
 

betasp

macrumors regular
Jul 21, 2008
147
241
Why do you think the phone should be air tight? Waterproof (or resistant) doesn’t mean air tight. If that was the case, no waterproof speaker would work...
 

44267547

Cancelled
Jul 12, 2016
37,642
42,493
Hi there,

I have currently an issue with my iPhone X.
My camera got misty so I went to an apple authorized service provider which checked my iPhone.
He told me that the external LCI is triggered. I didn't had any liquid accidents with this iPhone.

I realized that when I squeeze the iPhone, that I can hear the air coming out from my iPhone.
Apple rejects the repair because of a liquid damage. I tried to explain that the external LCI could got triggered because of the not airtight iPhone but thats nothing they care about.

Is there anyone else with this issue that air is coming out of the iPhone X when squeezing it?

Did you physically go to an Apple store or did you call over the phone and explain your issue? If you have not, you need to make a Genius appointment go to the store. They need to physically be able to see exactly what you're talking about, which at minimum, you will be eligible for a refurbished warranty replacement if they can verify your potential defect.
 

MintMan

macrumors newbie
Original poster
Dec 25, 2017
5
0
I went to an authorized service provider as we don't have an Apple store here.
They said that I have to call apple and this is what I did. They told me that there is no chance on replace when the external LCI (or the internal one) is triggered.

I tried to explain that my iPhone is not airtight and that you hear loudly the air escaping when squeezing.
I don't say that the iPhone needs to be 100% airtight but the electronic inside the iPhone is really sensitive so it shouldn't hiss air.
 

44267547

Cancelled
Jul 12, 2016
37,642
42,493
I went to an authorized service provider as we don't have an Apple store here.
They said that I have to call apple and this is what I did. They told me that there is no chance on replace when the external LCI (or the internal one) is triggered.

I tried to explain that my iPhone is not airtight and that you hear loudly the air escaping when squeezing.
I don't say that the iPhone needs to be 100% airtight but the electronic inside the iPhone is really sensitive so it shouldn't hiss air.

The only advice I can give you is somehow Apple has to verify the defect that you're explaining. You're saying you've had no liquid accidents, yet the camera lens cover is fogged up because of potential moisture. Was the iPhone exposed to any type of steam or humid environment?
 

MintMan

macrumors newbie
Original poster
Dec 25, 2017
5
0
It could be steam as I have my iPhone in the same room when I take a shower but I don't believe that this triggers an LCI.
I found a video where someone is reporting the same problem with the air (1:35 min):
 

44267547

Cancelled
Jul 12, 2016
37,642
42,493
It could be steam as I have my iPhone in the same room when I take a shower but I don't believe that this triggers an LCI.

Right here Is likely your potential problem. Because you take a shower with your iPhone in the same room, steam can penetrate past the water resistant seals, possibly contribute to adhesive separatation and that is where the moisture is coming from under the camera lens cover. In this case, then your iPhone would not be covered under warranty.

Direct from Apples website:

https://support.apple.com/en-us/HT207043

To prevent liquid damage, avoid these:
  • Using your iPhone in a sauna or steam room
 
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Reactions: macfacts

MintMan

macrumors newbie
Original poster
Dec 25, 2017
5
0
Ouh, we shouldn't make steam room and bathroom the same thing. Apple puts sauna and steam room into the same context so it's not a bathroom. We shouldn't forget that the iPhone should be water resistant. Are we not allowed to go to the bathroom with our iPhone anymore?
 

Newtons Apple

Suspended
Mar 12, 2014
22,757
15,254
Jacksonville, Florida
It could be steam as I have my iPhone in the same room when I take a shower but I don't believe that this triggers an LCI.
I found a video where someone is reporting the same problem with the air (1:35 min):

From what I see in this image, you have little chance of getting Apple to replace with out you paying.
 

44267547

Cancelled
Jul 12, 2016
37,642
42,493
Ouh, we shouldn't make steam room and bathroom the same thing. Apple puts sauna and steam room into the same context so it's not a bathroom. We shouldn't forget that the iPhone should be water resistant. Are we not allowed to go to the bathroom with our iPhone anymore?

It doesn't make a difference if it's a sauna or steam room or bathroom, the point is, is if you're showering with your iPhone in the same room, over The course of time, that steam can penetrate past the water resistant seals. That's not covered under your warranty, which is exactly is what is triggering the LCI and where the moisture is under your camera lens cover is from.

Also, water resistance is not a guarantee, it's merely an added layer of protection.

What you need to understand about steam, is that you taking your iPhone in the bathroom when you shower, you're consistently exposing it to steam, which Apple indicates that you cannot do for reasons you're experiencing.

UnFortunately, this is from your own doing and why your warranty will be likely be voided.
 
Last edited:
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