Yep, didn't know I would be fortunate enough to get the hook up but I DID!!! Long story short: My poor G5 was acting pretty screwy so I ended up sending it in to the local apple store for repair. 2 days later I brought it home and it was still acting funny so I called applecare to hear their suggestions before bringing it in a second time. This time I selected to go to another store in the area because I recently had a major surgery and couldn't drag the beast from the underground parking through the mall. It was all good until I brought it in to the other store and I was told to go to the other location. That was fine until I had to bring it to the store in the mall and had an encounter with an arrogant sales staff. (I'm leaving out a lot of details but whatever) This was the type of too cool kid that is common among the apple stores lately. After this I was pretty upset (again many details left out because i don't want to repeat this story a million time) so I decided to write to all of the possible so called "steve email addresses" I didn't care if it was real, it just felt nice to vent. But here's the funny part. The next day I get a call from the local apple store stating that they received my email and apologize for the experience and would like to just give me a new mac pro 2.8 octo rather than going through another repair! I didn't email anyone else so it's a pretty nice surprise. And incase anyone is wondering, my email wasn't being rude or bitching too much. I was just explaining my situation and felt that I was being handled poorly. There are definitely some kick ass people at my local stores especially the geniuses. went from dual core 2.0ghz to a dual quad 2.8ghz... not bad. Thanks apple!