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Not charging :(

Munchio

Munchio

macrumors newbie
Original poster
Apr 24, 2015
25
2
UK
I received my 42mm Sport Space Grey watch on launch day in the UK, yay! However, I only got to enjoy it for 2 and a bit days before I have to now send it back as faulty :(

The first night I charged it up, and no problems there. I went to charge it last night when I went to bed and it didn't react to the charger. I tried a different wall socket, but it was the same. I then tried a different plug (my iPhone plug), but still not charging. So it has to be the cable, or the watch itself.

I contacted Apple via live chat, and they had me do a few things, but no change and suggested I visit a store. I popped in to the local store at lunch today and they tried a different charger (no difference, doh). They then did some diagnostics and have deduced that the watch itself has a hardware fault. My only option now is to return it for a replacement. Gutted!

Does anyone else have a problem with their watch not charging?
 
I dont have the issue of it NOT charging, but seeing some charging issues. Last evening had it on charger all night. Took off charger and noticed only 5 min later at 93%. I took off the charger approx 8 am. Noticed the 93% and at 915 without much use 87%. At this rate wouldnt last past the afternoon. Going to do a hard reset and see where that gets me
 
ttexxan said:
I dont have the issue of it NOT charging, but seeing some charging issues. Last evening had it on charger all night. Took off charger and noticed only 5 min later at 93%. I took off the charger approx 8 am. Noticed the 93% and at 915 without much use 87%. At this rate wouldnt last past the afternoon. Going to do a hard reset and see where that gets me
Click to expand...

Write off the 8:00 to 8:05 as a glitch, then....

8:05 to 9:15 is 70 minutes. It went down only 6% in those 70 minutes.

It should last another 14 hours, until 11:15pm at that rate.

If the watch gets the specs stated (18+ hours), it SHOULD go down just over 5% an hour. Anything less is gravy.
 
KPOM said:
That's too bad. Hopefully you get your replacement quickly.
Click to expand...

Just off the phone with AppleCare, they are sending me a returns box now. He said the turn around time would be 5 to 7 working days, doh :(

I've only had a few days use of it, but I already miss it!
 
Hard reset seems to have fix my battery issues so far. Once hard reset done it immediately charged to 100%. I took off the charger shortly after 930 am and now almost 7 pm at 71%. I have used it quite a bit today as well. I would say more on target now.
 
I'm glad your issues are sorted. I did try a hard reset in the hope it would fix mine before I took it to an Apple Store.

I'm back to my dumb watch, lol.
 
Munchio said:
I popped in to the local store at lunch today and they tried a different charger (no difference, doh). They then did some diagnostics and have deduced that the watch itself has a hardware fault. My only option now is to return it for a replacement. Gutted!
Click to expand...

Did they not have stock in store for warranty replacements? :confused:
 
wonder if it is the phone or the cable. An Apple store near you?

Oops, just read a further post. Damn faulty watch
 
Azzin said:
Did they not have stock in store for warranty replacements? :confused:
Click to expand...

Nope :(

When I phoned AppleCare they said it would be a 5 to 7 business day turn around. I had it for 2 days, and now I have to wait all over again, lol
 
The replacement watch face got delivered today, finally! Happy again :)
 
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