Not charging :(

Discussion in 'Apple Watch' started by Munchio, Apr 27, 2015.

  1. Munchio macrumors newbie

    Munchio

    Joined:
    Apr 24, 2015
    Location:
    UK
    #1
    I received my 42mm Sport Space Grey watch on launch day in the UK, yay! However, I only got to enjoy it for 2 and a bit days before I have to now send it back as faulty :(

    The first night I charged it up, and no problems there. I went to charge it last night when I went to bed and it didn't react to the charger. I tried a different wall socket, but it was the same. I then tried a different plug (my iPhone plug), but still not charging. So it has to be the cable, or the watch itself.

    I contacted Apple via live chat, and they had me do a few things, but no change and suggested I visit a store. I popped in to the local store at lunch today and they tried a different charger (no difference, doh). They then did some diagnostics and have deduced that the watch itself has a hardware fault. My only option now is to return it for a replacement. Gutted!

    Does anyone else have a problem with their watch not charging?
     
  2. ttexxan macrumors regular

    Joined:
    Aug 18, 2012
    #2
    I dont have the issue of it NOT charging, but seeing some charging issues. Last evening had it on charger all night. Took off charger and noticed only 5 min later at 93%. I took off the charger approx 8 am. Noticed the 93% and at 915 without much use 87%. At this rate wouldnt last past the afternoon. Going to do a hard reset and see where that gets me
     
  3. KPOM macrumors G5

    Joined:
    Oct 23, 2010
    #3
    That's too bad. Hopefully you get your replacement quickly.
     
  4. bbeagle macrumors 68040

    bbeagle

    Joined:
    Oct 19, 2010
    Location:
    Buffalo, NY
    #4
    Write off the 8:00 to 8:05 as a glitch, then....

    8:05 to 9:15 is 70 minutes. It went down only 6% in those 70 minutes.

    It should last another 14 hours, until 11:15pm at that rate.

    If the watch gets the specs stated (18+ hours), it SHOULD go down just over 5% an hour. Anything less is gravy.
     
  5. Munchio thread starter macrumors newbie

    Munchio

    Joined:
    Apr 24, 2015
    Location:
    UK
    #5
    Just off the phone with AppleCare, they are sending me a returns box now. He said the turn around time would be 5 to 7 working days, doh :(

    I've only had a few days use of it, but I already miss it!
     
  6. ttexxan macrumors regular

    Joined:
    Aug 18, 2012
    #6
    Hard reset seems to have fix my battery issues so far. Once hard reset done it immediately charged to 100%. I took off the charger shortly after 930 am and now almost 7 pm at 71%. I have used it quite a bit today as well. I would say more on target now.
     
  7. Munchio thread starter macrumors newbie

    Munchio

    Joined:
    Apr 24, 2015
    Location:
    UK
    #7
    I'm glad your issues are sorted. I did try a hard reset in the hope it would fix mine before I took it to an Apple Store.

    I'm back to my dumb watch, lol.
     
  8. mr.anthonyramos macrumors regular

    mr.anthonyramos

    Joined:
    Apr 25, 2015
    Location:
    Hong Kong
  9. Azzin macrumors 68040

    Joined:
    Jun 23, 2010
    Location:
    London, England.
    #9
    Did they not have stock in store for warranty replacements? :confused:
     
  10. MH01 macrumors G4

    MH01

    Joined:
    Feb 11, 2008
    #10
    wonder if it is the phone or the cable. An Apple store near you?

    Oops, just read a further post. Damn faulty watch
     
  11. Munchio thread starter macrumors newbie

    Munchio

    Joined:
    Apr 24, 2015
    Location:
    UK
    #11
    Nope :(

    When I phoned AppleCare they said it would be a 5 to 7 business day turn around. I had it for 2 days, and now I have to wait all over again, lol
     
  12. Azzin macrumors 68040

    Joined:
    Jun 23, 2010
    Location:
    London, England.
    #12
    Wow, that's really poor IMO.
     
  13. Munchio thread starter macrumors newbie

    Munchio

    Joined:
    Apr 24, 2015
    Location:
    UK
    #13
    The replacement watch face got delivered today, finally! Happy again :)
     

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