Not Getting 4K iTunes Content

Discussion in 'Apple TV and Home Theater' started by jwsherrod, Oct 13, 2017.

  1. jwsherrod macrumors newbie

    Joined:
    Oct 13, 2017
    #1
    I have a Samsung 4K TV and the new Apple TV 4K. When I start streaming a 4K iTunes movie and then swipe down from the top, it says "HD", not "4K". What could be causing this? I have Quick Start disabled.
     
  2. cynics macrumors G4

    Joined:
    Jan 8, 2012
    #2
    Mine does as well. I think that maybe just the way its reported.

    I would like some more user input on this.
     
  3. jwsherrod thread starter macrumors newbie

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    Oct 13, 2017
    #3
    Does that mean you think it really is playing in 4K even though it says "HD" in the swipe down menu?
     
  4. cynics macrumors G4

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    Jan 8, 2012
    #4
    Turn ON Fast Start.

    That fixed it for me, now it says 4K Dolby Vision.

    From the pulled now that I turned Fast Start back to ON.

    IMG_2736.jpg
     
  5. jwsherrod thread starter macrumors newbie

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    Oct 13, 2017
    #5
    So weird. I had actually turned Fast Start OFF as a troubleshooting step. Turned it back on and now all of my 4K movies are actually playing in 4K, with the exception of The Lego Movie, which is the movie I watched tonight. Not sure what gives with that one. I only have four or five movies in 4K to begin with, so small sample set, but as of now they're all playing in 4K except that one.
     
  6. Scarpad macrumors 68000

    Scarpad

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    Ma
    #6
    Yeah I was just coming over to write the same thing they must have fixed the fast start thing cause now they at least look like the are in DR they did not before . regular DJ movies still look best in 1080 SDr mode
     
  7. jwsherrod thread starter macrumors newbie

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    Oct 13, 2017
    #7
    I think what I'm experiencing is related to the Movies Anywhere issue where movies that come in from VUDU in HD can only play in HD in iTunes, even when the titles advertise as 4K. Hoping Apple fixes this.
     
  8. Donfor39 macrumors 65816

    Donfor39

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    Lanarkshire Scotland
    #8
    Where do I switch on fast start.
     
  9. Ostagazuzulum macrumors newbie

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    Apr 21, 2016
    #9
    Settings > Apps > iTunes Films and TV Programmes > Quick Start
     
  10. Donfor39 macrumors 65816

    Donfor39

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    #10
    Thanks it’s switched on.
    Must have missed it as I’ve seen the download SD option recently.
    Noticed Dolby Vision via swipe down via siri option is not bright -it’s grey.
    Does this mean Dolby Vision is working or does it light up.
     
  11. Donfor39 macrumors 65816

    Donfor39

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    #11
    Start trek dicovery from netfkix-dolby vision.
    Excellent quality.
     
  12. PTVMan macrumors 6502a

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    Sep 20, 2012
    #12
    Which show on Netflix?
     
  13. mmm1345 Suspended

    mmm1345

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    Aug 8, 2017
    #13
    No, Turn OFF Fast Start.
     
  14. Donfor39 macrumors 65816

    Donfor39

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    #14
    Star Trek discovery tv series
     
  15. cynics macrumors G4

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    Jan 8, 2012
    #15
    When it’s off I could (could as in maybe a momentary glitch) only get HD.

    Not sure what the deal is.
     
  16. jwsherrod thread starter macrumors newbie

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    Oct 13, 2017
    #16
    Agree. With Fast Start Off I would only get HD. Seems like the way it should work is that it should give you full quality with a delay, but that doesn't seem to be the case in my experience.
     
  17. Donfor39 macrumors 65816

    Donfor39

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    #17
    I switched fast start on again
    When switched off it’s slow network and picture
     
  18. mmm1345 Suspended

    mmm1345

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    Aug 8, 2017
    #18
    ....
    It may be different for everyone. For me turning it off fixed everything.
     
  19. PTVMan macrumors 6502a

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    Sep 20, 2012
    #19
    I’m sorry but I don’t see Star Trek Discovery TV series on Netflix.
     
  20. Donfor39 macrumors 65816

    Donfor39

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    #20
    2 episodes viewed since Fri.
    I only have 1 month netfilx subs-I’m viewing from u.k.
    --- Post Merged, Oct 14, 2017 ---
    Check out “Star Trek: Discovery” on Netflix https://www.netflix.com/title/80126024?s=i&trkid=14170032
     
  21. PTVMan macrumors 6502a

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    #21
  22. jwsherrod thread starter macrumors newbie

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    Oct 13, 2017
    #22
    I envy you, sir! Here in the U.S. we have to pay a separate fee to watch Star Trek: Discovery on a service called CBS All Access.
     
  23. Donfor39 macrumors 65816

    Donfor39

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    #23
    I’m enjoying Ster Trek discovery t.v. Though I wish I could find a site showing the characters photos/names.
    All I’ve found is name of acters/actresses -a simple character photo/name list would suffice.
    Amazing quality -quite different and very much modern since next generartion.
    Can’t beleive I’m enjoying Klingons.
    Though st dis’ engineer is one of my fave charcters.
    Definitely enough to keep me viewing.

    Hope st Disc’ arrives in U.S. soon-maybe worth a subscription.
     
  24. mmm1345 Suspended

    mmm1345

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    Aug 8, 2017
    #24
    Actually, I was wrong, you turn on Fast Start. Then when you swipe down you can see the 4k Tag on somethings. However, it seems like on some things the HD Stream is better upscaled with the fake Dolby Vision than the actual 4k/DV Stream. I don't know what's going on with this thing anymore.
     
  25. priitv8 macrumors 68040

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    Jan 13, 2011
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    Estonia
    #25
    What makes you say Dolby Vision is fake on HD streams? Or do you refer to viewing HD SDR movie in forced HDR mode?
     

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25 October 13, 2017