Not getting mail notifications

Discussion in 'Apple Watch' started by viachicago22, Apr 24, 2015.

  1. viachicago22 macrumors 6502

    viachicago22

    Joined:
    Sep 20, 2013
    #1
    Can anyone offer any help: I'm not getting mail notifications on my watch. I have them turned off on my phone b/c I use the Outlook app. But on the notifications settings of the Apple Watch app I deselected 'mirror my iPhone' and chose custom, show alerts, sound and haptic on. I had someone send me an email while my phone was asleep and my Mac closed and I got nothing on my wrist. I can leave Outlook notifications on for the watch but that only gives you the option to delete, archive, or mark as read. There's no way to read the message.
     
  2. Alith macrumors 6502

    Joined:
    Feb 9, 2008
    Location:
    London, UK.
    #2
    It defaults to only giving alerts for VIPs. You need to switch alerts on for each mail account in the phone's watch app.
     
  3. viachicago22 thread starter macrumors 6502

    viachicago22

    Joined:
    Sep 20, 2013
    #3
    Tried that, still nothing.
     
  4. bounou macrumors 6502

    bounou

    Joined:
    Jun 6, 2012
    #4
    Outlook works great on the watch BTW. not going to bother with mail I don't think
     
  5. viachicago22 thread starter macrumors 6502

    viachicago22

    Joined:
    Sep 20, 2013
    #5
    But can you actually read the message? I was only seeing the options to delete, archive or mark as read. And in the notification I could only see the subject. I tried tapping on the notification and long pressing and all that. Was I missing something?
     
  6. gowanis macrumors 6502

    Joined:
    Sep 22, 2007
    #6
    I have the same exact scenario (I use Outlook for notifications on my phone since they are faster!) and set my watch to be custom for the mail app. I'm also not getting messages with consistency. I'm also not getting iMessages with reliability.
     
  7. viachicago22 thread starter macrumors 6502

    viachicago22

    Joined:
    Sep 20, 2013
    #7
    Weird. I've had no issues with iMessages. Definitely let me know if you figure something out about Mail. I'm right that the outlook notification on the watch only shows the subject with those options right? You can't actually read the message?

    Optimizing notifications is definitely going to take some trial and error.
     
  8. viachicago22 thread starter macrumors 6502

    viachicago22

    Joined:
    Sep 20, 2013
    #8
    Just got finished chatting with apple and he explained it to me, which makes perfect sense once you think about it. The email account I am using is gmail. Gmail doesn't support push to the native Mail app on iPhone (which was the main reason I switched to Outlook in the first place), so therefore even if you custom choose to get Mail notifications on the watch, they're still not going to get pushed to the watch because it's a gmail account.

    This wouldn't be a problem if the Outlook watch notification actually enabled you to actually read the message and not just gave you the subject and the options to delete, archive and mark as read. He confirmed it is the app developer who is responsible for the watch notification formatting, even if they don't have a watch app. So I am going to contact Outlook support and would recommend others do the same.

    He recommended the third party email app TL;DR which supports gmail push and has a watch app. I'll give it a try, but also hope Outlook updates their notification as I have grown to like their iPhone app.
     
  9. gowanis macrumors 6502

    Joined:
    Sep 22, 2007
    #9
    This doesn't make sense to me. Are you saying that even if you choose to mirror your phone for the native mail app (and the native app is actively receiving notifications -- assume you're not using Outlook), you'll never receive a gmail new mail notification on the watch ?
     
  10. viachicago22 thread starter macrumors 6502

    viachicago22

    Joined:
    Sep 20, 2013
    #10
    I believe that you will still get them, but they will not be pushed, it will be through fetch.
     

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