Not receiving email using Mac Mail

Discussion in 'Mac Basics and Help' started by CarolK, May 31, 2010.

  1. CarolK macrumors newbie

    May 31, 2010
    All of a sudden yesterday I stopped receiving any emails. I could hear the message alert that one had come in but there was nothing in the mailbox.
    I spent much time with the ISP and they say its an Apple problem. All settings appear to be correct and I can't figure out where those emails have gone. I have an iMac G4, OS 10.5.8
  2. stomachdoc macrumors member

    Jul 28, 2004
    Outside of Boston
    Send yourself a "test" email with a unique phrase in the subject header, then do a spotlight search for the email message after you hear the alert. That'll tell you where the messages are ending up.
  3. CarolK thread starter macrumors newbie

    May 31, 2010
    Not receiving email using Mac Mail

    Yes, I have sent myself test email from my AOL account and it comes thru. I can hear the message alert that other emails are coming in, but they do not appear in the mailbox. My settings are correct and when I go to Window>Connection Doctor it shows I'm connected to the internet. I've tried everything under the sun and read a lot of threads but can't resolve why they are not appearing in the mailbox. They do not appear in Mail Activity either.
  4. CarolK thread starter macrumors newbie

    May 31, 2010
    Not receiving email using Mac Mail

    Also, I know of emails I should have received and did a Spotlight search and the only ones that turned up were the ones I had previously read.
  5. LeeHamm macrumors newbie

    May 5, 2010
    This has just started happening to me too. I see the messages on the server, in webmail but they are not downloading after 7/7/2010. Mail says there is incoming mail but it never appears. I have tried a restart; tried the plist trick; tried the test message; re-entered the mail details.

    Should I be trying a new mail client?

  6. jjgunn macrumors newbie

    Jul 22, 2010
    Not receiving email using Mac Mail

    This started happening to me today also. Yesterday it was fine then today mail would not receive. I tried repair permissions, restart etc.
    My fix - open Mail preferences - go to Account Information tab - clear Incoming Mail Server, username and password - reenter and Save.
    Mail now working perfectly.
    Hope this helps. Cheers from NZ.
  7. eryx macrumors newbie


    Jan 11, 2009
    Same Problem

    I am having a similar problem. Sometimes I get mail but other times I don’t I have had a lot of complaints by clients who I don’t respond to because I don’t get all of their email.

    I knew there was something up when I received an email on my iphone and when I got to my home computer it was not in my mail account. Later on it also disappeared from my iphone.:confused: All my accounts are IMAPs and have been working fine until about 2 weeks ago.

    I don’t think it has to do with the size of the email account. I have an one that has only been active for the past 6 months and one that I have not Archived for 4 years. They are both having problems.

    It has to be one of three things:

    1.My ISP
    2.My hosting account
    3.Apple mail

    I have my suspicions that it is an Apple problem because it seems a lot of other people are having the same problem in the last little while and I am sure we all don’t have the same ISP.

    My hosting package is on an Apache server, is this the same for everyone else?
  8. eryx macrumors newbie


    Jan 11, 2009
    Thanks for the input David.

    I think it might be a problem with a mail. I found this article:

    Which might solve the problem. It is pretty hard to test as you don't really know that you are not always receiving email until someone says "WHY AREN'T YOU RESPONDING TO MY EMAIL!?"

    I have had to do some damage control with some of my clients because of this issue so I am looking forward to resolving it.

    in the mean time if I have installed Thunderbird to double check what mail is doing.

    I might switch completely.
  9. violetlobster, Mar 30, 2011
    Last edited: Mar 30, 2011

    violetlobster macrumors newbie

    Mar 30, 2011
    Have just updated to 10.6.7 yesterday (29th March 2011) and am having the same problem re receiving emails to POP accounts. Tried the Apple solution at, but of course, that was a complete waste of half an hour.

    Tried the re-entering password/username trick, and that made no difference, either.

    Like others, I hear the 'ping' and see emails are incoming, so tried the Spotlight search. It appears ALL my mail from 3 different accounts is helpfully being put into the Spam folder. Have tried playing with all the Junk Mail filtering options, but still no joy.

    Mail has decided to disable the now incompatible Intego Anti-Spam plug-in I was using as part of my anti-virus/firewall protection, so I guess that might have something to do with it.

    Thanks, Apple. Your so-called 'genius' has wasted half my business day, and meant I've failed to respond to several important business emails because I didn't know they were there.

    UTTER FAIL. :mad:

    EDIT: Have just uninstalled the complete Intego suite - seems to have done the trick. Mail now appearing in correct inboxes.
  10. GGJstudios macrumors Westmere


    May 16, 2008
    That's a wise move. You don't need antivirus software to protect your Mac from malware. There has never been a virus in the wild that runs on Mac OS X. The handful of trojans that exist can be easily avoided with some education and common sense and care in what software you install:
    You may want to use the following link to see if any traces of the Intego suite remain on your system. The only effective method for complete app removal is manual deletion:

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