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Not receiving emails from a particular sender

C

clrockny24

macrumors newbie
Original poster
Hello,



I’m not receiving emails from a particular sender on my iPhone. For context, this is a mailing list for an organization I belong to. I’ve received other emails from people on this list, but now someone else is sending out meeting reminders, and I am not getting them. I have a Rochester.rr.com email, and the emails I’m not getting are from a gmail address. The two other people that I would get emails from over the years used yahoo and AOL addresses.

I feel like I have tried everything I can think of after researching the issue. Going into settings > apps > mail and toggling switches on and off, deleting my mail account from my phone and re-entering it, and I even tried marking the sender as a VIP in the mail app. Any help is appreciated. Thank you
 
clrockny24 said:
I’m not receiving emails from a particular sender on my iPhone. For context, this is a mailing list for an organization I belong to. I’ve received other emails from people on this list, but now someone else is sending out meeting reminders, and I am not getting them. I have a Rochester.rr.com email, and the emails I’m not getting are from a gmail address. The two other people that I would get emails from over the years used yahoo and AOL addresses.

I feel like I have tried everything I can think of after researching the issue. Going into settings > apps > mail and toggling switches on and off, deleting my mail account from my phone and re-entering it, and I even tried marking the sender as a VIP in the mail app. Any help is appreciated. Thank you
Click to expand...
Who is your email provider?

Also, have you checked your spam folder?
 
Web mail is the best test as @Bigwaff said. If the messages aren't in Webmail, call your Internet provider so that they can troubleshoot.

If you DO see it in webmail, there's probably a rule on your computer filtering the message. That seems way less likely to me though.
 
I used to check my mail all the time online but my bookmarked link just takes me to spectrum . Net, so they must’ve changed something. I wouldn’t even know how to check my email online.

If I look into the app settings on my phone and go to Mail, it says iMAP account information, so I’m guessing it’s iMAP.
 
Another detail here - my phone isn’t receiving any email from any Gmail address. I also have a Gmail account, and I sent a message to my rr account just to test it out and that didn’t receive it
 
I was able to get on the webmail. The one you posted and the link that I had on my laptop, both take me to the spectrum . Net site where I can pay my bill, etc. but if I google search “rr,” I was able to get to the webmail.

From there, I was able to put my Gmail address on a safe Senders list. I sent a test email from that Gmail account to my rochester.rr.com one and it went through on my phone.
 
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