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Not satisfied with build quality on ibook...

QCassidy352 said:
well, I got this ibook about a month ago, and although it's really great in a lot of ways, for the first time in my ownership of 6 macs (and several that my family owned and I used), I'm pretty unhappy with the build quality of this machine.

First, the left wrist-rest is slightly separated from the casing, resulting in a noticable movement when I press down on it, as well as a squeaking sound.

Second, the space bar has to be pressed harder than normal to get it to register, such that it's pretty common for me to miss spaces when typing. (never been a problem on any other computer or keyboard, so it's not my typing style).

Well, that's it so far, but this ibook is pretty much brand new and has been babied in every way. I guess I'm just not looking foward to these problems worsening and new ones showing up over the years I own this ibook. Am I being too picky?
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Take it back. I've had mine a year with no issues whatsoever. RETURN IT.
 
If anyone decides to contact apple about this, let me know how it goes. I have the same creaking left side.... and unfortunately its BTO... I'm calling apple care. Ill post what they say to me.
 
TaKashMoney said:
If anyone decides to contact apple about this, let me know how it goes. I have the same creaking left side.... and unfortunately its BTO... I'm calling apple care. Ill post what they say to me.
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I say 90% of the ibooks out there have the left palm creaking noise.
 
I talked to an apple service agent, and from what he told me, the creaking noise is not a normal issue and is covered under the apple hardware warranty(granted I may or may not have talked up the issue a bit). He was actually very accomodating despite the fact that it was BTO and said that if I wished they would ship a box to me so that I could send it in to be repaired/replaced (if it were to be replaced they would simply swap casings and all components in my current book would be reinstalled in the new case.). Unfortunately, this process would likely take 10-14 days, leaving myself without a computer at school. The thing im worried about is that there is a chance Ill go through the trouble of sending it in and them simply sending it back saying that its not a problem. And to be honest, it isn't really a problem, or is it?. Anyway, oh gracious forum members, what would be your course of action if you were in my shoes?
 
TaKashMoney said:
I talked to an apple service agent, and from what he told me, the creaking noise is not a normal issue and is covered under the apple hardware warranty(granted I may or may not have talked up the issue a bit). He was actually very accomodating despite the fact that it was BTO and said that if I wished they would ship a box to me so that I could send it in to be repaired/replaced (if it were to be replaced they would simply swap casings and all components in my current book would be reinstalled in the new case.). Unfortunately, this process would likely take 10-14 days, leaving myself without a computer at school. The thing im worried about is that there is a chance Ill go through the trouble of sending it in and them simply sending it back saying that its not a problem. And to be honest, it isn't really a problem, or is it?. Anyway, oh gracious forum members, what would be your course of action if you were in my shoes?
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Send it back. These problems don't seem normal to me as I said before in an earlier post. A friend of mine also has one and it's perfect as well. I would really try to get by without it for a while rather than be unhappy. Trust me, I would've taken mine back if that were the case.
 
Sigh, thanks TaKashMoney and leekohler, I guess I'll contact Apple about my creaking iBook parts as well... but 10-14 days! :eek: :( How sad... however will I deal w/ it?! I don't have a method of backing up. Bother.
 
devilot76 said:
Sigh, thanks TaKashMoney and leekohler, I guess I'll contact Apple about my creaking iBook parts as well... but 10-14 days! :eek: :( How sad... however will I deal w/ it?! I don't have a method of backing up. Bother.
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Well- you can save things on CDs can't you? That would seem to be the way to go. I just don't think I'd keep something I was dissatisfied with, that's all.
 
northernleitz said:
I used to work for a school district that provided iBooks for its teachers. A nice gesture, but with such a volume purchase we all got to see the full spectrum of iBook reliability... AC adaptors failing, video cards burning out, video mirroring inoperable.... This was with G4 as well as G3 iBooks. The only iBooks that seemed to be up to normal Apple standards were the funky old clamshell models. I say you aren't doing too bad if the only problems you are having are a sticky spacebar and poorly fitted case.
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not quite fair i mean everyhing ina school ends up having issues
I dont know why its just true
 
I fixed my space bar. :) Took it out and realigned it, making sure all of the little metal pieces fit in all of the holes, and all of the latches clicked in to place. Works like a charm now. I think I'm just going to live with the creaking noise because it's not a functional issue, and I use my ibook many hours each day (take notes in class and then again for homework in the library), and it would be a huge pain to be without it for 10 days or something.
 
TaKashMoney said:
I talked to an apple service agent, and from what he told me, the creaking noise is not a normal issue and is covered under the apple hardware warranty(granted I may or may not have talked up the issue a bit). He was actually very accomodating despite the fact that it was BTO and said that if I wished they would ship a box to me so that I could send it in to be repaired/replaced (if it were to be replaced they would simply swap casings and all components in my current book would be reinstalled in the new case.). Unfortunately, this process would likely take 10-14 days, leaving myself without a computer at school. The thing im worried about is that there is a chance Ill go through the trouble of sending it in and them simply sending it back saying that its not a problem. And to be honest, it isn't really a problem, or is it?. Anyway, oh gracious forum members, what would be your course of action if you were in my shoes?
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okay, i'm gonna go to my apple store (1.5hours away on train/bus ride) and ask them for a replacement too. this left palm rest squeaking sound is just annoying. a bit dissapointed, but not entirely/
 
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