I just got back from the Genius Bar at the Gateway store in Salt Lake City. My powerbook has been giving me some problems and it is under warranty. Basically the genius wasn't a whole lot of help... 1) Trackpad buttom is loose, noisy and sometimes like clicks twice before it actually registers. Genius Answer: "That's just it breaking in, I see no problem, it's better this way." 2) Lately whenever I'd get back to my powerbook, doesn't matter if it was sleeping or not, I would have to move my finger on the trackpad for like a minute before it would start to move the mouse. Very wierd, and it doesn't do all the time. Answer: "Reset the trackpad by placing hand on it" OK, that I can deal with 3) There is a huge line on my screen, it looks like a huge scratch or dead pixel, but he said it's actually a hair. I aggree, but he said there's nothing that can be done. I guess I understand but it's very annoying to look at all the time... Good thing I'm not a professional photographer or something where I need every single pixel. 4) This is wierd, I've had windows 'sticking'. Like at random times, a window will not move when you try. However, as soon as you use expose, the window will fly to the spot you were trying to move it too. This has been happening for awhile, even before I reformatted and reinstalled everything.. Answer: He had to see it happen 5) iPhoto is all messed up. When I click on a photo in the library to work on, it will bring up an entirely different photo. Here he was able to help me. I have to rebuild my hole library by basically reimporting everything manually. So all in all, I took four hours out of my day and it wasn't very productive. I found out how to fix 1 out of 5 things by going there.