I moved from Windows to Linux about 1 year ago, and then to a Mac last summer. Since then I've hardly touched Windows at all. Yesterday a single Mom neighbor asked me if I would install Office 2003 on her PC for her. No problem I thought. The PC is a HP 1.8GHz P4 with 512Mb RAM, running XP Home. She's had it a couple of years. First off when I booted the PC, a bunch of DOS windows popped up trying to find files that didn't seem to exist. When it was up and running it was running dog slooooooow. I looked at what was in the startup, and there were a lot of startup items that weren't familiar. The trouble is that HP seem to load a bunch of background stuff, and the AOL (!) service she uses also loads a bunch of stuff, so it's hard to know what's good and what is suspicious. I deleted a bunch that I thought didn't look good. Then went to the add/remove programs section and got rid of a load of programs that neither of us had heard of. Finally, another reboot, and we were ready to install Office 2003. First off, the Office CD (brand new in it's shrink wrap) was stuck to the sleeve it was in. Managed to peel it off, but it left marks on the CD. Attempted the install, but got a read error pretty quickly. Cleaned the CD up a bit and tried again - success! Office installed OK. Tried opening Excel, and got prompted by the activation box. Chose the internet option but it couldn't find a valid connection with or without AOL logged on and functioning. So we were left with the phone option. BTW, AOL is really clunky and seems way more complicated than a regular browser and email/IM setup would be. We had to call a 1-800 number and read out a number string that was 54 digits long into a phone voice recognition system. In return we were given a 54 digit string to enter into the activation dialog box. In all fairness the recognition worked pretty well, but 54 digits !!!! Completed this and Excel seemed OK. Tried Word, which loaded OK. Then tried to close Word and got 'Application not responding' message, so had to force close. Rebooted one more time and all *seems* well. Probably spent 1.5 hours on this simple task, and on the way home I said to myself - "Now I remember why I bought a Mac"