I'm getting a little tired of this, and was hoping someone could shed some light on it.
I purchased my Macbook Pro in mid 2010, and after 4 or 5 months I started to notice red marks on the screen against darker backgrounds, very noticable when photo editing or watching movies. A common problem I see after some internet research. I took it in for repair and they replaced the screen as well as the trackpad which was not responding well.
All was fine then for a while until I started to notice the exact same problem again. Also, the DVD drive was not responding at all. This time I took it into an Albion store, which are an 'Apple certified store' a lot more local to me. They sent it off for repair but refused to fix the screen as they saw nothing wrong with it, although they did fix the drive, or so they said.
I soon notice the drive still not working, and the screen problem continuing so I took it back into the official Apple store, who again, repair the screen and the drive. However, during the repair they call me and tell me the main circuit board was not fixed in correctly, I think they mentioned something about the cables, so leaving me with the option of replacing the board or simple taping the board in place (they actually gave me this option) I had no choice but to replace the board. My guess is on the second repair the 'unnoficial repair center' botched the job, then sent it back as fixed even though they had done absolutely nothing.
So once again I get the laptop back, and now i'm noticing another screen problem which is not permanent but comes and goes at random. It's what is best described as 'static' appearing around the screen, around the edges of images, text, the desktop etc. I took lots of videos of it the last time it happened because as I said this comes and goes, i'm hoping the Apple guru can watch these. Since replacing the board i'm also noticing a strange wirring sound whenever it boots up, and the drive often kicks out disks while burning, giving me a communication error, although i'm not sure whether this is down to the quality of disks i'm using.
So this is essentially the fourth time i'm heading back to Apple. Surely at this stage i'm entitled to a new machine? I'm from the UK and not entirely sure what the law is here in regard to replacements. Surely the fact that the 'unnoficial Apple store' botched the second repair causing the actual Apple store, who are very good might I add, to replace the whole board, completely out of my hands, comes into play too. My Applecare expires very soon and I need to get this sorted. Advice?
I purchased my Macbook Pro in mid 2010, and after 4 or 5 months I started to notice red marks on the screen against darker backgrounds, very noticable when photo editing or watching movies. A common problem I see after some internet research. I took it in for repair and they replaced the screen as well as the trackpad which was not responding well.
All was fine then for a while until I started to notice the exact same problem again. Also, the DVD drive was not responding at all. This time I took it into an Albion store, which are an 'Apple certified store' a lot more local to me. They sent it off for repair but refused to fix the screen as they saw nothing wrong with it, although they did fix the drive, or so they said.
I soon notice the drive still not working, and the screen problem continuing so I took it back into the official Apple store, who again, repair the screen and the drive. However, during the repair they call me and tell me the main circuit board was not fixed in correctly, I think they mentioned something about the cables, so leaving me with the option of replacing the board or simple taping the board in place (they actually gave me this option) I had no choice but to replace the board. My guess is on the second repair the 'unnoficial repair center' botched the job, then sent it back as fixed even though they had done absolutely nothing.
So once again I get the laptop back, and now i'm noticing another screen problem which is not permanent but comes and goes at random. It's what is best described as 'static' appearing around the screen, around the edges of images, text, the desktop etc. I took lots of videos of it the last time it happened because as I said this comes and goes, i'm hoping the Apple guru can watch these. Since replacing the board i'm also noticing a strange wirring sound whenever it boots up, and the drive often kicks out disks while burning, giving me a communication error, although i'm not sure whether this is down to the quality of disks i'm using.
So this is essentially the fourth time i'm heading back to Apple. Surely at this stage i'm entitled to a new machine? I'm from the UK and not entirely sure what the law is here in regard to replacements. Surely the fact that the 'unnoficial Apple store' botched the second repair causing the actual Apple store, who are very good might I add, to replace the whole board, completely out of my hands, comes into play too. My Applecare expires very soon and I need to get this sorted. Advice?
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