I ordered a pair of NuForce NE-7M buds for my 3G over X-mas. On my first use with them, there is a noticeable difference in the volume between the two earbuds. Specifically the left one with the microphone is louder. I made sure the iPhone plug is clean and clear of dust. I checked the iPhone with different earbuds but did not notice the difference in volume like in the NE-7M. I tried the NE-7M with my iPod and still had the difference in volumes. Update: The differnece in volume is the same, but now when bass is present, it just gives a low buzz sound in place of the beat. Has anyone else had trouble with them like this? I have opened a request/ticket on their support page, but no responses yet. Just curious if anyone has experience with their customer support and how well you were taken care of.