Resolved numbers file "can't be opened for some reason"

Discussion in 'Mac Apps and Mac App Store' started by JonnyBlaze, Sep 25, 2016.

  1. JonnyBlaze, Sep 25, 2016
    Last edited: Sep 25, 2016

    JonnyBlaze macrumors regular

    Joined:
    May 5, 2008
    Location:
    UK
    #1
    For the first time since I upgraded to sierra and iOS 10, I went to open a Numbers file only to be confronted with the message:

    "filename.numbers" can't be opened for some reason

    I have tried opening it on my iPad, iMac and via the icloud website, but nothing works. I've also tried restoring a previous version of the file but again no joy.

    any ideas what has happened and how I can try to sort this out?

    edit - libreoffice doesn't work
     
  2. rshrugged, Sep 25, 2016
    Last edited: Sep 25, 2016

    rshrugged macrumors 6502a

    Joined:
    Oct 11, 2015
    #2
    Control-click (right-click) on the file and select Get info. Does that panel give you any clues? Check to see if it's locked, its extension, open with *app* and permissions etc.. Does everything look kosher?

    If nothing jumps out at you, maybe if you post the Info panel someone with experience may see a clue in it.

    ETA : (right-click)
     
  3. JonnyBlaze thread starter macrumors regular

    Joined:
    May 5, 2008
    Location:
    UK
    #3
    thanks, nothing unusual at all on the info panel. In the end I emailed the file to a friend who opened it just fine on their iMac. They exported it as numbers 09 and I can open that version just fine. no idea what was going on there but at least i figured a way around it.
     
  4. rshrugged macrumors 6502a

    Joined:
    Oct 11, 2015
    #4
    You're welcome. Good thinking, emailing it and having it exported *as*.
     
  5. esaruoho macrumors member

    esaruoho

    Joined:
    Nov 7, 2011
    Location:
    Helsinki, Finland
    #5
    I've come across two similar issues in the past month, one from my work colleague and one from my wife.

    First one was a Keynote file that wouldn't open "for some reason". I duplicated the file, it wouldn't load. Uploaded it to iCloud, started editing, worked nicely. Exported it out of iCloud as a Keynote file, would load in Keynote, but upon saving it, would no longer load again. That's when I exported it from iCloud as a Powerpoint file, Uploaded it to Google Sheets, exported it out of Google Sheets as a Powerpoint file and loaded that into Keynote and saved that as a Keynote file. That's when it started working. Also exported a PDF version out of iCloud for good measure - just in case something would go wrong, they could at least copypaste the data into a new Keynote file.

    Really shook my confidence in Apple.

    The second one was just today, my wife called me into the living room going "I've got a problem", and showed me the dreaded "Pages document can't be opened for some reason. - To open this file, restore it to a previous version" -- the previous version list would not load anything. I knew she had been doing this massive 80 page translation from English to Russian on her iPad, so slammed the iPad to Airplane mode, duplicated the document in Pages, enabled Wi-Fi, had the duplicate upload to iCloud Drive and loaded that on her MacBookPro. Got the same error, again, no version data available. Then decided to look at her Pages folder and make a copy of that duplicate. Hey presto! It loaded into Pages without issues. I'm now half-expecting her to save and later load the file and meet with the same "oh you can't load this anymore" issue again, so I guess I'll have to have her CMD-A, CMD-V, CMD-N, CMD-P, CMD-S and hope her confidence in using Apple products hasn't been absolutely destroyed.
     
  6. ignatius345 macrumors 68010

    Joined:
    Aug 20, 2015
    #6
    Wait, the words "for some reason" were in the error dialog like that?? That's effing insane. What the hell is going on in Cupertino?

    Might as well just put this up:
    02-sdk-instance-error.png
     

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