Hi,
I have a 15" MBP purchased in Oct 2007.
This is what happened.
Watching videos, screen starts flickering, Then hanged. So rebooted manually. Happened 3-4 times and after that system won't boot.
Display comes, sound comes and then comes to gray screen of death.
Took it to ASP, guy says software issue and asks me to repair. I go home run the diagnostic test and get the error:
4VDC/1/40000003: VideoController.
Googled and found out about the NVDIA 8600M graphics processor issue.
Went back to ASP very happy that problem occurred with just 2 months remaining for the 4 yr warranty.
Then begins my ordeal.
ASP says because of the kernel panic, they cannot run any diagnostic test to confirm if its only GPP issue. They say some other component on logic board has failed so cannot give free replacement.
Raise it with Customer care who puts me through Customer Relationship Manager, she says she'll have Apple engineers validate it.
Comes back next day, says Apple engg ran test and found out its not GPP issue. I ask for results confirming it. She says I can get those from ASP.
Next day go to ASP, ask for results, they say we could never run any test.
I am a bit of technical guy myself. I understand that any malfunctioning hardware can cause kernel panic and graphics processor is pretty important one.
So what I don't understand is, how can Apple say its not NVDIA issue, without even running any test.
Called up customer care again, (this time was connected to different relationship manager) she kept saying the same thing, we did our test and find to connection to GPP issue. I asked her to put me through some technical person. She said she would do it and am waiting for the same.
What I find very frustrating is that I have found many instances where people found the same issues as mine and they got a free replacement of the logic board. Then why in my case Apple is not willing to accept that this is the same problem.
I need help from folks over here. What really are my options? What should I do?
I am hoping the Apple technical person understands what I am saying. But what if he too refuses to accept?
I cannot afford to spend this much on a logic board. Will have to buy a new one and that too non-MAC. (My wife would kill me if I buy another MAC and based on my own experience I would be very scared as well)
I am based in India.
Please help.
-Thanks
Nikhil
I have a 15" MBP purchased in Oct 2007.
This is what happened.
Watching videos, screen starts flickering, Then hanged. So rebooted manually. Happened 3-4 times and after that system won't boot.
Display comes, sound comes and then comes to gray screen of death.
Took it to ASP, guy says software issue and asks me to repair. I go home run the diagnostic test and get the error:
4VDC/1/40000003: VideoController.
Googled and found out about the NVDIA 8600M graphics processor issue.
Went back to ASP very happy that problem occurred with just 2 months remaining for the 4 yr warranty.
Then begins my ordeal.
ASP says because of the kernel panic, they cannot run any diagnostic test to confirm if its only GPP issue. They say some other component on logic board has failed so cannot give free replacement.
Raise it with Customer care who puts me through Customer Relationship Manager, she says she'll have Apple engineers validate it.
Comes back next day, says Apple engg ran test and found out its not GPP issue. I ask for results confirming it. She says I can get those from ASP.
Next day go to ASP, ask for results, they say we could never run any test.
I am a bit of technical guy myself. I understand that any malfunctioning hardware can cause kernel panic and graphics processor is pretty important one.
So what I don't understand is, how can Apple say its not NVDIA issue, without even running any test.
Called up customer care again, (this time was connected to different relationship manager) she kept saying the same thing, we did our test and find to connection to GPP issue. I asked her to put me through some technical person. She said she would do it and am waiting for the same.
What I find very frustrating is that I have found many instances where people found the same issues as mine and they got a free replacement of the logic board. Then why in my case Apple is not willing to accept that this is the same problem.
I need help from folks over here. What really are my options? What should I do?
I am hoping the Apple technical person understands what I am saying. But what if he too refuses to accept?
I cannot afford to spend this much on a logic board. Will have to buy a new one and that too non-MAC. (My wife would kill me if I buy another MAC and based on my own experience I would be very scared as well)
I am based in India.
Please help.
-Thanks
Nikhil