O2: Check remaining texts / minutes?

Discussion in 'iPhone' started by ajthomason, Jul 18, 2008.

  1. ajthomason macrumors 6502

    #1
    Hi There.

    I never used to be a big texter, but I've been sending a lot since last Friday and I'm only on the £30 plan, so I only have 125 texts (could be less, I can't remember) and I really don't want to go over the limit.

    The problem is that for the last 2 days, the online "Allowance" page just shows the table headings and no content, so I can't find out online (does this happen for anyone else as well?). I have tried texting O2's system and it just tells me that it is unavailable and their support has just closed, so I can't get through on there.

    I don't want to spend any money! Any ideas of a fourth way to check?!
     
  2. Mitch1984 macrumors 6502

    Mitch1984

    Joined:
    May 16, 2005
    Location:
    Telford
    #2
    If you pay just a 5er more, you get hundres more texts and minutes, then there's no worries.
     
  3. Mac-Addict macrumors 65816

    Mac-Addict

    Joined:
    Aug 30, 2006
    Location:
    London
    #3
    Send a blank (one space) text to 21202 I'm not sure if it uses up a text. You will get a reply telling you how many minutes and texts you have left.
     
  4. ajthomason thread starter macrumors 6502

    #4
    I know. But I used to be on a PAYG phone and spent only £5 per month or so, and I didn't see any point in throwing away another £5 per month when signing up for a contract - sure, I get more texts, but I never thought that I would use them. Throwing away £60 per year just for a slight feeling of safety was, well, pointless.
     
  5. ajthomason thread starter macrumors 6502

    #5
    Thanks anyway.
     

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  6. CD3660 macrumors 68040

    CD3660

    Joined:
    Jun 6, 2007
    Location:
    Cheshire, United Kingdom.
    #6
    Call 100 (Customer Services) during operational hours and choose the option to have your remaining balance texted to you.
     
  7. OllyW Moderator

    OllyW

    Staff Member

    Joined:
    Oct 11, 2005
    Location:
    The Black Country, England
    #7
    Log on to your account, click on "Home", click "View My O2", scroll down and click the "view my allowance details" box and it shows you what you have used / have got left.
     

    Attached Files:

  8. ajthomason thread starter macrumors 6502

    #8
    Again, Thanks Anyway.
     

    Attached Files:

  9. draperm25 macrumors regular

    draperm25

    Joined:
    Sep 19, 2007
    Location:
    Swansea
    #9
    Well i noticed i sent alot more texts when i had my iPhone, so you can either go up to the next tariff £35 for 500texts or add a Bolt-on for £7.50 for Unlimited Texts £37.50 then and you never have to worry about whether you would go over or not
     
  10. ajthomason thread starter macrumors 6502

    #10
    That worked fine, thanks. I don't see why you have to do it during business hours though! Or why texting the number gives me an error, but phoning works fine. Oh well!

    I did get an email back from O2's support (sent on yesterday morning). The email just said that they could not help me because I entered the wrong DOB... I am positive that I entered it correctly, but I have no way to check - seems like someone just fobbed me off to another person to deal with when I reply!
     
  11. CD3660 macrumors 68040

    CD3660

    Joined:
    Jun 6, 2007
    Location:
    Cheshire, United Kingdom.
    #11
    It's a good service, introduced quite recently I think.

    I'm not sure why it can't be used 24 hours a day. It is an automated service after all.
     
  12. sibruk macrumors 6502a

    Joined:
    Sep 17, 2007
    Location:
    UK+US
    #12
    21202 and the O2 web portal (View My Bill) work just fine for me. It sounds like there is a problem with your account. Call 2302 from your iPhone (it's free) and say that these two services aren't working correctly on your account.
     
  13. tallyho macrumors 6502a

    tallyho

    Joined:
    Aug 15, 2004
    Location:
    UK
    #13
    Working fine for me, but it did take a day from when the account was set up to when I could use the web interface. If it's been longer than that, you should call O2.
     
  14. ajthomason thread starter macrumors 6502

    #14
    The thing is that it was working up until the day after O2 ported my number, so I assumed that it had something to do with that. I've emailed them and will leave it at that for a week or so - at least I have a way of finding out now.
     
  15. BouncinDave macrumors member

    BouncinDave

    Joined:
    Jun 4, 2007
    Location:
    UK
    #15
    When I look online, I have my £35 tariff, but then another £6.60 called a monthly extra (Unlimited Anyone UK Texts). I never asked for this anywhere down the line...

    Anyone have the same problem?
     
  16. owaters macrumors member

    Joined:
    May 21, 2004
    Location:
    England, UK
    #16
    did you manage to get this working? If so, how?

    Thanks
     
  17. DenniZ macrumors 6502a

    Joined:
    Oct 5, 2007
    Location:
    Liverpool, UK
    #17
    Texting to 21202 only works when your 'my O2' on the website works. Usually there is a system maintenance at midnight. Hence why texting also doesn't work.
     
  18. badgerman macrumors 6502a

    Joined:
    Jun 9, 2008
    #18
    21202 does not work if porter number

    It won't work until your next bill. It's because you porter your number over from another network. I have the same prob and customer services just confirmed this is the case. They can also give you remaing balance over the phone. Call 202
     
  19. synagence macrumors 6502a

    Joined:
    Jul 23, 2008
    #19
    One thing that i just noticed on my o2 account which might have been affecting things is that the O2 registration (done instore) still had the temporary number given to me by O2 pre-porting.... so i just changed it on there and suddenly things are working for me ...
     

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