O2 MMS "permanent-service-denied"

Discussion in 'iPhone' started by Phatzer, Jun 22, 2009.

  1. Phatzer macrumors regular


    Nov 3, 2007

    Before I submit another issue to O2 with my MMS, I'd like to see if anybody else has had a similar issue and if so, how it was sorted.

    I sent numerous messages to O2 requesting MMS, and finally had one back saying it was set up with the sample MMS. Then I proceeded to send an MMS to a friend, which was successfully received.

    Great, so today a colleague decides to send me an MMS. I wait impatiently for the first multimedia message alert on my iPhone. Instead, I receive a text message from 'Unknown', which simply reads "permanent-service-denied".

    So I thought it was a bit strange, and remembered that I had sent an MMS a few days back, which went through fine. So I sent an MMS to my colleague to check I could still send, and he received an MMS, but instead of from my number, it came from +447714204616. The number rang when we called it, but no answer.

    Any thoughts?

    UPDATE #1 (22-JUN-09 @ 13:50): I'll log all the stages involved for future reference if others have the same issue.

    UPDATE #2 (22-JUN-09 @ 13:50): Contacted O2. Further investigation required, will be calling back in the next 45-minutes.

    UPDATE #3 (22-JUN-09 @ 14:10): Received a call from O2. Matter will need to be looked in to further by their network investigation team. Should hear back later today.

    UPDATE #4 (22-JUN-09 @ 22:55): No call back from O2, may possibly hear something tomorrow. Given that, I have tried sending and receiving MMS, which appears to be working almost perfectly. However, I tried sending to another O2 iPhone, which sent successfully, yet my phone marked it with an exclamation mark saying it was not sent. I did lock it half way through sending and put it in my pocket if that makes a difference.
  2. synagence macrumors 6502a

    Jul 23, 2008
  3. Que macrumors 6502

    Apr 5, 2009
    there we go, i hope that's cleared this issue up for everybody concerned! :p
  4. synagence macrumors 6502a

    Jul 23, 2008
    On phone with o2 now but i was just confirming that the OP wasn't isolated
  5. ParishYoung macrumors 6502a

    Mar 18, 2008
    Bristol, South West UK
    As there is a "random" number listed I would say there may be a routing issue with the message caused by a number Port.

    Did you port a previous number to O2 when you got the iPhone, or has your friend ever ported a number?

    If either of you have ever been on T-mobile and ported your number in or out - maybe you should give up. There has always been issues with customers who port out of T-Mobile and then try to use MMS.

    When you setup a number port, you don;t actually port your number. It stays with the original network. There is just an agreement between the networks to divert all traffic (calls / texts / mms / etc.) to your temporary number on the new network.

    MMS is working fine on my iPhone 3Gs. Had the text saying it's not setup, then it was and a test O2 picture was received. Used it fine with friends since. Will test today though to be sure.
  6. NekroS macrumors newbie

    Jun 22, 2009
    I have the exact same problem.
    MMS was working perfectly up until today.

    When I send an MMS it shows as coming from a different phone number and I get that same error message when someone tries to send an MMS to me.

    Have logged the issue with O2 and they are looking into it.
    If they come up with a solution I'll post back, if they fix it for you, would appreciate knowing the answer to this weird problem :)
  7. synagence macrumors 6502a

    Jul 23, 2008
    After calling O2 they said it could be a temporary error

    I did a Network Settings reset and its been ok since, i've been on O2 for years so its not a porting issue
  8. NekroS macrumors newbie

    Jun 22, 2009
    I've just done another full shut down and start up of the phone, and its working again.

    I don't know if that's what fixed it or O2 have done something their end (as they are looking into it right now).

  9. Pierremaison macrumors newbie

    Mar 21, 2007
    MMS received from different number

    Does anyone have an explanation for this phenomenon yet? The same thing is happening when I send MMS. The number rings when I ring it from my iPhone, so it definitely isn't just an alias for my number. Very odd.

    So is this other person footing the bill for my MMS messages? Am I footing the bill for someone else's messages without even being aware of it?
  10. Macjames macrumors 6502a

    Dec 12, 2007
    Yorkshire, England
    I got this message a few weeks after the 3GS launch day, i sent an email to o2 and they confirmed it was not from them and my service was unaffected.

    Edit: (just dug up the email)

    "Your iPhone account is active and there are no service issues with it. None of your services have been denied. The text message that you received may not have been from us."

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