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O2 & no preordering

J

JDee

macrumors 6502a
Original poster
Aug 31, 2008
535
11
Ireland
I'm sure many contract, pay and go and business customers of O2 are wanting to preorder a new iPhone 4, but all signs lead to that they are only selling them on the 24th of June.

On their website, it says it's first come first serve basis, and I've just been told on the phone that they're not accepting preorders.

What do you guys think?
 
JDee said:
I'm sure many contract, pay and go and business customers of O2 are wanting to preorder a new iPhone 4, but all signs lead to that they are only selling them on the 24th of June.

On their website, it says it's first come first serve basis, and I've just been told on the phone that they're not accepting preorders.

What do you guys think?
Click to expand...

They're not doing it yet.

http://store.apple.com/uk should host PAYG iPhones on all netoswerks.
 
The UK Apple website clearly states that you can pre-order from 15 June here.

iPhone 4 arrives on 24 June, and you can pre-order or reserve yours on 15 June. To stay up to date on the latest iPhone news, enter your email address in the box to the right.
Click to expand...

However it does not say which networks and whether this is pay monthly or pay as you go. I am expecting pre-orders for o2. It makes no sense not to pre-order - especially as they are drip feeding us all the information we need in time for next Tuesday.
 
Storm Shadow said:
The UK Apple website clearly states that you can pre-order from 15 June here.



However it does not say which networks and whether this is pay monthly or pay as you go. I am expecting pre-orders for o2. It makes no sense not to pre-order - especially as they are drip feeding us all the information we need in time for next Tuesday.
Click to expand...

They said no on their phones, and only done preorder for the 3G iPhones.

I really hope O2 do it :(
 
JDee said:
I'm sure many contract, pay and go and business customers of O2 are wanting to preorder a new iPhone 4, but all signs lead to that they are only selling them on the 24th of June.

On their website, it says it's first come first serve basis, and I've just been told on the phone that they're not accepting preorders.

What do you guys think?
Click to expand...

I popped into my local O2 shop today to ask about preorders, and was told that they are not doing them.

Also asked if I preordered a PAYG one from apple directly, and then wanted to use my existing SIM on it's simplicity tariff, how would they manage to transfer my details/info onto a new microsim? They agreed that this would be perfectly feasible, but as of yet, the only blank microsims they have are for ipads, and they have no idea how the sim transfer will take place. They did admit it was something they should be able to help with though.

I know I can simply trim my existing sim down to size, but to be honest I'd rather it were done properly so as to avoid the possiblity or wrecking it.

I simply cannot believe that this close to launch that they are so clueless about how the whole thing is going to work. Actually, I take that back, I can believe it...... :rolleyes:
 
bigscotal said:
Also asked if I preordered a PAYG one from apple directly, and then wanted to use my existing SIM on it's simplicity tariff, how would they manage to transfer my details/info onto a new microsim?
Click to expand...

Weird! AFAIK all phones are shipping with MicroSIMS but to be sure, just register on the o2 site for updates and they said they will try and send a MicroSIM in the post prior to release. The SIM to MicroSIM process will be done online (so you can probably do it in the shop when you purchase the phone). You enter your current SIM ID and MicroSIM ID on an o2 site (this has not gone live as of yet) and the transfer of information will take up to 24 hours. You can use your old SIM until it deactivates and then swap over. Surprised the shop worker didn't know this...
 
You can also pre-order from carphone warehouse when the pre-order system goes online. That's been confirmed.
 
kopite19 said:
Weird! AFAIK all phones are shipping with MicroSIMS but to be sure, just register on the o2 site for updates and they said they will try and send a MicroSIM in the post prior to release. The SIM to MicroSIM process will be done online (so you can probably do it in the shop when you purchase the phone). You enter your current SIM ID and MicroSIM ID on an o2 site (this has not gone live as of yet) and the transfer of information will take up to 24 hours. You can use your old SIM until it deactivates and then swap over. Surprised the shop worker didn't know this...
Click to expand...

Naturally if you buy a PAYG it will have a microsim in it, and it would then be ideal if you could indeed do the transfer process yourself. It would certainly save having to go and stand in queues at the store.

I have already registered for updates on the O2 site, so perhaps they will indeed ship a new microsim out to me.

:)
 
o2 have said that although they will try to ship micro-sims to everyone that registers interest on their website and asks for one, they may not be able to ship to everyone. If that is the case then you will still get a micro-sim with the handset which you can then transfer your account onto.

The micro-sim is no different to a normal sim, other than the plastic around the chip. They actually come as one and the same. You push the normal sim out of the big piece of plastic and then if you want a micro sim you push that out of the normal sized sim. - all explained on the o2 iphone 4 site.

So if you do receive one before the phones come out, you can get your account transfered on to it, use it as a normal sim, then when the iphone4 is released, just pop out the micro sim for use in that. SIMPLES.
 
Storm Shadow said:
So if you do receive one before the phones come out, you can get your account transfered on to it, use it as a normal sim, then when the iphone4 is released, just pop out the micro sim for use in that. SIMPLES.
Click to expand...

So what is your take on how the transfer takes place? Is this something you can do yourself at home, or is it a case of going into an O2 shop and asking them to do it for you?
 
bigscotal said:
So what is your take on how the transfer takes place? Is this something you can do yourself at home, or is it a case of going into an O2 shop and asking them to do it for you?
Click to expand...

Call customer services, have the microsim at hand, they'll ask for the number on the card.
 
ct2k7 said:
Call customer services, have the microsim at hand, they'll ask for the number on the card.
Click to expand...

Although true, it's going to be busy calling CS on or around launch. This is why O2 are going to have an online transfer/registration page. You just enter your details, current SIM and MicroSIM ID's and the transfer will go through in 24 hours :)
 
kopite19 said:
Although true, it's going to be busy calling CS on or around launch. This is why O2 are going to have an online transfer/registration page. You just enter your details, current SIM and MicroSIM ID's and the transfer will go through in 24 hours :)
Click to expand...

Knowing O2, the server(s) will probably crash due to "unprecedented demand".

P.S. the servers are ARM A8 CPU with 256MB RAM.
 
spoke to O2 customer service today

I was told that pre-orders will start 15th June just like everywhere else! I was also told that it is possible I will be able to get a microSIM with my simplicity contract account on it. I don't have a iPhone specific simplicity as I got it before they changed it but she said that whilst they haven't been given definite answers it'll probably be possible. They wouldn't be able to transfer a contract account the the PAYG sim which would come with a PAYG iPhone, as for some reason PAYG sims are somehow different to contract sims.
 
Here is my dilemma:

I have a business contract with O2 and am due an upgrade. I'm looking for an iPhone 4 16GB.

If O2 doesn't allow pre orders on the 15th or any date for that fact, what should I do?

Here's my questions:

1) If I order it via the Apple Store on Pay and Go, will I run into any problems when I order my iPhone 4 as an upgrade and then selling it on Gumtree / eBay / to a friend? Will I need to take down any IMEI numbers or, say for example my iPhone messed up, will Apple be looking for the one registered to the contract?

Thanks for your help everyone.
 
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