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o2 uk - have o2 actually taken £ for your pre-order?
- Thread starter johnwin
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I have now been charged £59, but am still waiting on an email. Have not received any since placing my order at about 10am on Monday. Fingers crossed i will get one on Friday (although will be at work so i bet i miss the delivery - grrrrr!)
I have been charged and I have had 3 emails from 02 but when I called yesterday and spoke to 02 sales they said that the phone is out of stock and that it was a first come first served basis so it was unlikely I would get it for Friday? my order was in before 9 and I seem to be im the same boat as a lot of people I just hope that it is down to misinformed sales team and not that im going to miss out on Friday
They will always say unlikely - until they know they can get it to you on Friday. See what your txt/email from them today/tomorrow says.
Ok I phoned O2. Michelle told me the phone is out of stock and I won't get one. I asked if I could cancel my order and go in store. She then told me but the stores are not getting any, they are out of the stock ! I instantly asked to speak to someone who knows what they are talking about and she gave the official o2 iphone number.
I phoned, got a great guy who knew what he was at. He said if you have an accepted order i.e. an order number then you are in the first batch (launch batch) of iphones. He could not have been clearer or more confident. I explained I would be writing the conversation up and he happily checked this out as well as to confirm that we would get the phone on Friday (as the email said 3-5 days) he confirmed they were going out next day with DHL.
I acknowledge that I comparing the responses from 2 O2 customer services people but the second works in the iPhone team and it was clear he knew what he was talking about - he check my order number and confirmed it went through.
I don't think I can ask for more, I have had 3 emails and voice confirmation, that said I won't believe it until I see it on Friday. It is amazing how 1 day of crappy pre-order server experience can change your opinion on a company so quickly.
David
I phoned, got a great guy who knew what he was at. He said if you have an accepted order i.e. an order number then you are in the first batch (launch batch) of iphones. He could not have been clearer or more confident. I explained I would be writing the conversation up and he happily checked this out as well as to confirm that we would get the phone on Friday (as the email said 3-5 days) he confirmed they were going out next day with DHL.
I acknowledge that I comparing the responses from 2 O2 customer services people but the second works in the iPhone team and it was clear he knew what he was talking about - he check my order number and confirmed it went through.
I don't think I can ask for more, I have had 3 emails and voice confirmation, that said I won't believe it until I see it on Friday. It is amazing how 1 day of crappy pre-order server experience can change your opinion on a company so quickly.
David
I shall be a bit peed off if I don't get delivery on Friday since O2 have charged my CC for the full amount (they are not meant to charge until the item is due for despatch).
My CC has also been charged and I too have received the three emails from O2.
I really do hope they do deliver on Friday but I remember the cock up that Argos did with the Wii launch. Even when I rang them they said that I would defo get one on launch day and nothing arrived.
Here's hoping that O2 manage to pull this off. For the record I am starting a new contract with them. I currently have a simplicity sim but the upgrade website just wasn't working for me so I decided to go for a new number.
I really do hope they do deliver on Friday but I remember the cock up that Argos did with the Wii launch. Even when I rang them they said that I would defo get one on launch day and nothing arrived.
Here's hoping that O2 manage to pull this off. For the record I am starting a new contract with them. I currently have a simplicity sim but the upgrade website just wasn't working for me so I decided to go for a new number.
they charged my cc on monday £99 for the 8gb, got the 3 emails and order number, but not sure really, i didnt order til like 11 or something! im a student, so wasnt up early enough..
They couldnt confirm that
If it's not looking hopeful tomorrow morning im considering to cancel the order and q'ing up Friday morning, if you do cancel any orders they said you get the money back within 14days if they have taken itEveryone is showing "Out Of Stock" as O2 don't have the phones yet. Take everything that the CS people say with a giant pinch of salt, they don't know what's going on any more than we do. They just see an order screen that says out of stock, so thats what they say.
Just as many people where told that people would be notified by 10am today, hmm i haven't had any contact and i am guessing no-one else has either or it would be posted here by now.
I think most people who got an order number will get one on Friday, there will probably be a minority who will be unlucky, but thats always the case in these kind of situations (nintendo wii).
What unacceptable is that O2 have gone two days now without making a public and coherent statement explaining what's going on so people know where they stand. I can really see quite a few people going into shops on friday to get a phone, then coming home to find a couriers card poked through the door for the one they ordered online, but weren't sure whether they would ever see it.
Just as many people where told that people would be notified by 10am today, hmm i haven't had any contact and i am guessing no-one else has either or it would be posted here by now.
I think most people who got an order number will get one on Friday, there will probably be a minority who will be unlucky, but thats always the case in these kind of situations (nintendo wii).
What unacceptable is that O2 have gone two days now without making a public and coherent statement explaining what's going on so people know where they stand. I can really see quite a few people going into shops on friday to get a phone, then coming home to find a couriers card poked through the door for the one they ordered online, but weren't sure whether they would ever see it.
Very good point, heard so many different opinions on what people have been told over the last 48hrs!
Ok, I decided that it was worth speaking with O2 regarding the e-mails I received.
The guy was very helpful and said that basically the e-mails got delayed and might not have arrived in the correct order due to the number of orders.
He confirmed that my 16GB iPhone 3G is already boxed up in their warehouse with the address label and DHL sticker on it. All that their warehouse will do tomorrow is scan the DHL sticker to provide the system with an update to say dispatched and to provide the parcel number.
I asked if he was certain this is the case and he said 110%. He said that if I called back tomorrow they would be able to provide the DHL parcel number for tracking purposes.
Had a chat with him for about 5 minutes about the whole thing and he really did seem to know what he was talking about.
The guy was very helpful and said that basically the e-mails got delayed and might not have arrived in the correct order due to the number of orders.
He confirmed that my 16GB iPhone 3G is already boxed up in their warehouse with the address label and DHL sticker on it. All that their warehouse will do tomorrow is scan the DHL sticker to provide the system with an update to say dispatched and to provide the parcel number.
I asked if he was certain this is the case and he said 110%. He said that if I called back tomorrow they would be able to provide the DHL parcel number for tracking purposes.
Had a chat with him for about 5 minutes about the whole thing and he really did seem to know what he was talking about.
Just rang and the lady there was very helpful, my iphone atm is showing out of stock and she said that I won't be getting it on friday . She said they are getting 13,000 orders per second.
Also she told me that there will be more info on stock levels tomorrow on the website.
. She said they are getting 13,000 orders per second.Also she told me that there will be more info on stock levels tomorrow on the website.
Just rang and the lady there was very helpful, my iphone atm is showing out of stock and she said that I won't be getting it on friday
Also she told me that there will be more info on stock levels tomorrow on the website.
Do you have an order number ? I would phone the O2 iPhone line and talk to them directly. My understanding is if you have an order number you are one of the lucky few.
David
Just rang and the lady there was very helpful, my iphone atm is showing out of stock and she said that I won't be getting it on friday
Also she told me that there will be more info on stock levels tomorrow on the website.
Different to what I got told again, seems they are all saying different stuff
The chap I spoke too said they had 13500 orders in total, I dont know what to believe at the moment think it's just a case of sitting tight and seeing what happens next....Im in the same boat as you at the moment, ive got an order number, they have taken the money out of my account but im not confident it's gunna be here Friday
Yes I do have an order number, on both times when I rang O2 they ask me if I had one. First time I rang lady said I'm defo getting one on friday and now I'm not?!?!?!
just called that number and all is looking good the guy said that all credit checks are done and passed that that I my order number shows that I have a phone allocated to me and that my status will be changed to shipped when they get passed to dhl so im chuffed everything looks like it could be here Friday time to to sit back and get my iTunes in order and wait for the door bell on Friday
and whats the worst that could happen i have to use my N95 for another few weeks that not a real hardship anyway
and whats the worst that could happen i have to use my N95 for another few weeks that not a real hardship anyway
Stop phoning them then
they obviously do not *know* and tell you what thet have to to get you off the phone and on to the next angry/suicidal potential iPhone owner.Stop phoning them then
pmsl
Im sure they are getting annoyed with everyone ringing them though