Stuck on processing here too with still an option to cancel the order.
Ordered it on the 13th as well with it still showing a delivery date of the 20th, Heard nothing since.
I wouldn’t be bothered about the wait if there was a bit of communication from them about what is going on.
Had a nightmare with them last year trying to get the 15 Pro Max for in store ended up having to go back 4 times because my account was a legacy account or something and not a 360 so took a while to get it sorted.
Thought I’d just order for Home delivery this time because I couldn’t be bothered with the store wish I didn’t now.
I had a nightmare with my 15 pro max too in store - I waited until November for it to come in stock in store - rang up and “reserved it” went in to do the switch up, was told I could also upgrade my Apple Watch Ultra to the Ultra 2 - picked the colour, had the iPhone and the watch sat infront of me on the desk - was then told I wasn’t able to upgrade the watch and there was an “error” on the system.
Then started the switch up process - was asked for the IMEI - provided that and there was another error on the system and they would have to raise a case which would take 48 hrs max - so I went home.
48 hours went by I called up to see if there had been any update and was told only the person who raised the case could see the response and they were now on annual leave for two days - great!
4 days has now passed and I call up again and ask for an update - different person answers - logs in and says no update to which I query what I was told 2 days before about only the person who raised the case can see the response- they advise me anyone can log in and see the response!
Told to wait a further week and we will definitely have an answer then.
A week goes by and I go into the store instead of calling up as this is getting beyond a joke now - all the while the iPhone 15 pro max that has been reserved states it will only be reserved for a week (it’s now been over a week) but I have been told it will stay reserved.
So I go in and sit down to try the switch up process again- we try again and the “error” comes up again at the IMEI part - I ask to see the screen to see what the error says. It reads “incorrect IMEI”
Turns out it wasn’t an error at all and a week had been wasted. I had a replacement iPhone from my insurance company as my original iPhone had been water damaged and they had replaced it hence the incorrect IMEI message.
I was then told I would need proof of this from the insurance company in order to continue with the switch up. I called my insurance company from inside the o2 store but the signal was awful. So I informed the guy who was dealing with me that I was going to make a call to the insurance company. I stepped outside and spoke to my insurance company who said they would send over the docs within 30min. Whilst waiting I went to go and grab some food.
About 15 minutes later I received a text saying my reserve had CANCELLED.
I went back into the o2 shop straight away as this must of been a mistake or an error to be told that my iPhone 15 pro max had been sold to another customer! I was absolutely livid!
Anyway cut a long story short I got the docs from the insurance company and then did the switch up.
Fast forward 2 weeks and I’m in Italy skiing and my interment won’t work even though I’ve got the travel allowance bolt on - tried everything to get it to work and couldn’t.
I land back in the UK and still no data - call o2 and was told I had an outstanding balance on my account and they had cut off the service until it was paid. The guy in the o2 store didn’t mention anything about having to pay anything for the switch up or the account balance but yet it was held against me as a missed payment!
