So i have decided to upgrade from 2g to 3gs. and bought a phone on ebay. the phone is perfect and works fine with my o2 contract seem card. However I want to unlock it so i can use sims when abroad. Filled the form with O2 i did when i was unlocking my 2g. However O2 said that since the IMEI is registered to a different user they cannot unlock it due to data protection act. they told me to tell the original owner to contact them and do it instead. Any ideas if they have the right to refuse me? I am no lawyer so i am just trying to figure out if i am a bit screwed or if they are being difficult about it. thanks a lot in advance.