O2 vs Orange

Discussion in 'iPhone' started by MacScho, Jun 5, 2010.

  1. MacScho macrumors member

    Apr 9, 2008
    Trying to decide on which carrier to go with for the next iPhone, and would like some advice.

    Was on O2 for my 3G with no real problems, but I'm tempted by Orange's bigger 3G coverage.

    My only gripe is their 750mb fair use policy on data; can someone explain what this is and how it compared to O2's unlimited? As I may be thinking of jailbreaking and tethering at some point.

    Stuff like Orange Wednesdays could be useful, too.

    I'm on O2's simplicity at the moment, as I've sold my 3G.

    Some advice would help me a lot!
  2. Gav2k macrumors G3


    Jul 24, 2009
    Stick with o2 simplicity and buy a payg iPhone when it's avalible.
  3. MacScho thread starter macrumors member

    Apr 9, 2008
    Nah, the way I'm doing it has to be on contract.
  4. Gav2k macrumors G3


    Jul 24, 2009
    Well if that's the case from my personal exp with both companies I would say o2.
  5. MacScho thread starter macrumors member

    Apr 9, 2008
    Thanks, can you say why?
  6. Chevenowner macrumors regular

    Dec 30, 2009
    mate personally i love o2 as a company great great customer service also there insurance department is top class they send u phone next day absolutely top class
    but i hate there 3g service its atrocious
    my cousin is on orange and he always have full 3g signals even inside his room
    i was gona change to orange
    just because of there 3g service but i am way to greedy to leave simplicity tariff :)
    o2 is way better as a company
    orange is 100 years ahead of o2 when it comes to 3g technology :p
    so depends on your personal preference
    hope i didn't confused u more :p
  7. Gav2k macrumors G3


    Jul 24, 2009
    Tbh apart from a little 3g glitch the other day my o2 service has been faultless for nearly 3 years (since I purchased my first iPhone 2g).

    Customer service is a dedicated iPhone team, none of this transferee to India rubbish.

    Visual voicemail for me is invaluable.

    They are just a couple of reasons for me prefering o2.

    Now as for orange, before my iPhone I was with orange for many many years. I'm talking nokia brick phone length of time. There customer service stinks, trying to get through the numbermaze to find someone to talk to, to find you need to be transfered because that was the wrong department to end up back on the options page eventually getting through to someone called bob (yeah ok bob what's your real name because I can't understand a word your saying)

    then there is the 'i want to leave orange' situation. Jesus what a job that is 2 hours on the phone to be told I need to write a letter to find three months later they still havnt managed to carry out my request.

    I wouldn't go back to orange if I was paid to. There worst than three and that's saying something.

    Oh and one last thing, don't expect an orange shop to be helpful, once they have your money the magic words come out of there mouth should you return 'you need to call customer service'
  8. camperdown9 macrumors regular

    Jun 9, 2008
    London, England & Chatillon-Sur-Seine, France

    Its always personal choice but I currently have one of my iPhone on Orange and the other on O2. Both are sim only iPhone contracts.


    Signal. At home I get 1 or 2 bars of 3G and maybe 3 bars of 2G. Most of the time I just leave 3G switched off as I am connected to wifi so 3G is not so important.

    Customer Service. I had an Orange 30 day sim only tariff which I had been using with a Blackberry. I wanted to change to my iPhone and saw on their website that they had a 30 day iPhone sim only deal. I called customer service who told me that there was no such plan. I advised the man that I was speaking with that its on their website. He said he would check again with his supervisor but was sure that there was no iPhone sim only tariff and then cut me off. I called back and was told that this must be a tariff you can only get online. So I ordered a new sim on the iPhone sim only tariff. I ordered it on fri 14th May and received an email to say that it would be delivered between 8am and 6pm on the 19th. The 19th came and I waited at home all day, no sim. So I called Orange and was told that the email was wrong and it would be sent by royal mail. To cut a long story short, I kept calling and email Orange who would just say you need to wait 10 working days and finally the sim arrived on 2nd June. Earlier this year my OH ordered a white iPhone and they delivered a black one. When we called to arrange a swap we were told that we would have to return the phone, cancel the contract and re order and that there was nothing else they could do. A while back I got charged for data when there was meant to be unlimited data on my account. They just credited the money back to my account as if it was an everyday even. Ok I am sure there are lots of people who get a great signal from Orange and have had no issues with customer service, but I am not one of them.

    No visual voicemail, yes I don't need it but if you buy an iPhone you want everything to work.


    Signal. In my case very similar to Orange, maybe a bit better 3G coverage at home but like I say I don't use 3G.

    Customer Service. I had to call them today because data on my phone and visual voice mail are not working. The reason is that they need to update some settings on my account. Its going to take a few days to get fixed, however I trusted the lady that I spoke to. She was happy to pass the time of day and comment on the weather. What I am trying to say is that I came of the phone thinking that she will do her best to fix the issue and not that I was just another call taken by someone who works in a call centre and who is only judged on how well they are doing by the number of calls they take.

    I feel maybe I sound like I am a bit to harsh on Orange but they are going just as soon as i can get my pac code from them.

    Just my view

  9. Deano.uk macrumors regular


    Aug 24, 2009
    I work for Orange however my mobile phone loyalty is with o2 :D

    Never have much of a problem with signal, 3g is great in most citys that i visit, just more rural areas that im reduced to 2g/edge.

    unlimited internet is great for me, use a few gb's per month on average.

    edit: just checked my March bill, and I used 5.3gb!!!
  10. WeegieMac Guest


    Jan 29, 2008
    Glasgow, UK
    It all depends on where you live really.

    I'm on O2 and live in Glasgow, and despite staying only 10 minutes outside the City Centre (by car), I'm lucky if I get GPRS while in the house.

    If I go down to my In-Law's, who are closer again to the City Centre, I mainly get Edge with a flicker of 3G from time to time.

    When I'm in the City Centre itself, 3G is not an issue.

    The thing is, when people call me and I'm at home, my iPhone signal drops upteen times because the signal is a weak GPRS at most. It's irritating, and has led to me looking at going to Orange for their superior 3G network in Scotland.
  11. MacScho thread starter macrumors member

    Apr 9, 2008
    Thanks for the replies. The 3G isn't too much of an issue really, because I know it's pretty strong in Manchester.

    What I really want to know is the differences in data allowance between the two carriers.
  12. Gav2k macrumors G3


    Jul 24, 2009
    o2 is unlimited for both 3g use and if you use a wifi hotspot.

    orange are not....

    there is your answer lol.
  13. David87 macrumors member

    Sep 14, 2006
    Essex, UK
    I've had my 3GS on O2 P&G for the past year and whilst I haven't experienced their customer service, the 3G coverage is pretty bad and I struggle to get any kind of signal at home. For that reason alone I will be getting the new iPhone on Orange P&G and waving goodbye to O2.
  14. applemax macrumors 65816


    Feb 22, 2005

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