We all know Adobe suck but I have a personal story to share about them. Before I tell you the story, let me state once again they suck, big time. Not in a Microsoft sort of way, because with Microsoft, if you don't like them, you can simply use OSX, Linux or many of the other types of Operating systems out there. No Adobe suck, they know they do, but at the moment there isn't really much we can do about them until the alternatives for them develop into something more sophisticated. I know about most of the alternatives and have tried them, at the moment I simply won't jump through the hoops necessary. I've tried "Pixel", it has no magnetic lasso. I'm trying Lineform as it is and I know about Quark but don't need it yet. Anyway... I recently purchased the Student Edition of CS2. With this purchase you DON'T get a serial number in the box, you got to wait up to 7 days for Adobe to email you the code. I bought this product knowing this, but then, why should I wait? It's infuriating to have this software sitting next to me and not be able to use it. I want to use it now but cannot due to whatever reason Adobe care to not mention. If I pirated the software, I know I would have an easier time. I rang the help line today to ask if they had received my email, this is the one where you proved you bought the damn thing because I didn't get an automated response from Adobe so just incase, I sent them 2 more emails asking for confirmation of the original email. Still no reply. None, nothing, I might as well talk to myself. Anyway, like I said, I rang them. But the thing is, you cannot ring the actual educational department, they don't have any phones! You can only email them. I found this out when I hit regular call support and the guy said so. Doesn't this sound a little weird? Don't take it literally, I'm sure they have telephones to make calls from department to department but... There is a department in Adobe which doesn't make use of a telephone to speak to customers? Even better than that, this same department (or Adobe in general) don't provide automated email responses! I never realised until now firsthand how much Adobe suck. What if they never got the email? How would I know. Stupid. When I do get my email, I'm going to respond with a big **** YOU and a gracious thanks for making me wait to use a product I legitimately bought and paid for. That is all... other than the fact I might ring them up again.