Odd Apple Store Upgrade Message

Discussion in 'iPhone' started by plastus, Sep 24, 2014.

  1. plastus macrumors newbie

    Jun 19, 2009
    When I try to place an order for a new iPhone 6 (I returned my 6 Plus yesterday) the Apple Store gives me this message. I also had this message during the few days during which I was using the 6 Plus so it was already activated.

    AT&T says my upgrade eligibility has been restored and when I go to my wireless account I can place a new order for a new 2-yr contract.

    "We found an iPhone order for this phone number.

    There's an existing order for the phone number you provided. You can only have one upgrade order per phone number at a time.
    You'll be able to place additional iPhone orders once you receive and activate this iPhone."

    Anyone have experience with this error? Thanks!
  2. wborisenok macrumors 6502


    Sep 22, 2014
    Boston, MA
    Apple's system likely hasn't received that update yet. I'd give it a bit and then reach out to them if it's not straightened out in a day or two.

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