Odd Apple Store Upgrade Message

Discussion in 'iPhone' started by plastus, Sep 24, 2014.

  1. plastus macrumors newbie

    Joined:
    Jun 19, 2009
    #1
    When I try to place an order for a new iPhone 6 (I returned my 6 Plus yesterday) the Apple Store gives me this message. I also had this message during the few days during which I was using the 6 Plus so it was already activated.

    AT&T says my upgrade eligibility has been restored and when I go to my wireless account I can place a new order for a new 2-yr contract.

    "We found an iPhone order for this phone number.

    There's an existing order for the phone number you provided. You can only have one upgrade order per phone number at a time.
    You'll be able to place additional iPhone orders once you receive and activate this iPhone."

    Anyone have experience with this error? Thanks!
     
  2. wborisenok macrumors 6502

    wborisenok

    Joined:
    Sep 22, 2014
    Location:
    Boston, MA
    #2
    Apple's system likely hasn't received that update yet. I'd give it a bit and then reach out to them if it's not straightened out in a day or two.
     

Share This Page