Odd AT&T Question

[Maclver]

Ok, so got an ODD question. I canceled my AT&T today and went to T-Mobile, Ported my number and everything.

So I logged into AT&T and noticed my balance was 0.00, but according to my last bill I still had a Next Balance from the iPhone 6 (I upgraded to the 6S when it was launched). So I started up a chat with a rep and he confirmed with me that there is a 0.00 balance and everything is paid and clear. So i confirmed again that I will not owe anything now or in the future, and he confirmed yes. So needless to say I emailed the transcript to myself.

I didn't quiet believe him so I started another chat and that rep said the EXACT same thing, this time I asked for him to type his employee number in the chat so I have a record of it.

So my question is if AT&T comes back and says I owe a balance, can I present those chats as proof I was told twice, that my account is paid, cleared, 0.00 owed nothing now or in the future? Of course I'd go into the store with this information and a print out of my current AT&T logon screen showing a 0.00 balance.

 

[rockitdog]

No, despite what a rep says, if it turns out you owe a balance you will have to pay that balance off. You're not going to get away with not paying your last payment, nice try.

 

[Maclver]

Thanks, I am more than willing to pay that balance, in full. and That is why I started the chat since it wouldn't let me pay it online since my account was closed. But its sad the employees are held accountable for what they say, especially if multiple employees say it.

 

[Applejuiced]

No, despite what a rep says, if it turns out you owe a balance you will have to pay that balance off. You're not going to get away with not paying your last payment, nice try.

Correct.
Reps, and especially AT&T ones make lots of mistakes.
Once the bill and everything resets on their end and posts you could still get stuck with a bill if you owe them money.
Best thing to do for your own credit worthiness is not ignore it.

 

[giancarlo007]

Oh, you'll get a bill in due time, for sure.

 

[superevangelist1]

Ok, so got an ODD question. I canceled my AT&T today and went to T-Mobile, Ported my number and everything.

So I logged into AT&T and noticed my balance was 0.00, but according to my last bill I still had a Next Balance from the iPhone 6 (I upgraded to the 6S when it was launched). So I started up a chat with a rep and he confirmed with me that there is a 0.00 balance and everything is paid and clear. So i confirmed again that I will not owe anything now or in the future, and he confirmed yes. So needless to say I emailed the transcript to myself.

I didn't quiet believe him so I started another chat and that rep said the EXACT same thing, this time I asked for him to type his employee number in the chat so I have a record of it.

So my question is if AT&T comes back and says I owe a balance, can I present those chats as proof I was told twice, that my account is paid, cleared, 0.00 owed nothing now or in the future? Of course I'd go into the store with this information and a print out of my current AT&T logon screen showing a 0.00 balance.

If you are billed with a last payment, I would pay it, but I wouldn't just pay it without making the argument that three different customer service reps all said your balance was 0. In spite of what Applejuiced said AT&T is not unreasonable. I've had good experiences with them 90% of the time over the last 10 years.

If they persist in saying you Owe, it would be in your best interest to pay...but at least make the argument.

 

[nburwell]

I had this happen when I ported from Verizon to AT&T years ago. When I logged into my VZW account shortly after porting my number, my account reflected a $0 balance. I knew that wasn't the case, so a couple of weeks later I logged into my account again and I didn't have access. I received a final paper bill with all of the charges owed. So rest assured, you'll most likely receive your final bill within the next couple of weeks.

 

[Applejuiced]

If you are billed with a last payment, I would pay it, but I wouldn't just pay it without making the argument that three different customer service reps all said your balance was 0. In spite of what Applejuiced said AT&T is not unreasonable. I've had good experiences with them 90% of the time over the last 10 years.

If they persist in saying you Owe, it would be in your best interest to pay...but at least make the argument.

I dont think AT&T is unreasonable either. From many of my experiences with them their reps most of the time are not good at resolving issues. And they bounce you back and forth from different departments and then tell you to go online to submit a request and then nothing happens in the end. It takes way too long and way too many times contacting them to finally get things straightened out. But they do admit it if it's a problem on their end and they do try to fix it it's just hard and frustrating for the customer in the end.

Also some useful info for the OP below.

https://www.att.com/esupport/article.html#!/wireless/KM1011851
http://www.att.com/esupport/article.html#!/wireless/KM1009300

Service: Qual. voice & data req’d. If svc cancelled, remaining installment agmt balance due.