I decided to order a Macbook 1.83Ghz, 80GB with 1GB RAM yesterday, with an iPod nano for my dad. He said he'd sort it all out, so he did, all was fine. Then today he said "Actually, I'd like a video iPod." so I said that I'd call the Apple Education agent to change the order. Turns out we'd have to cancel the order. I don't know why but I thought it'd be easy to alter the order, especially considering that for some reason the credit card charge had not been accepted (all sorted now, was just the bank being cautious of fraud), but I was told I'd have to cancel and start a new one. The agent passed me onto someone else to sort out the cancelling, and she asked me why I was cancelling, and I said "because your colleague said I had to if I wanted to change the order", she said that that wasn't true, but then cancelled anyway. Then there was a problem. The macbook had already been sent from the factory, to be set up I presume (way too early to ship, right?), and now she was having trouble cancelling it. I said something like "Then don't cancel it! There's no need, I'll be re-ordering in a minute, can't you just reserve that macbook for me?" and she said she couldn't, and would have to return the macbook to the factory. Then she said that because the card used was a debit, it'd take a while to try again. But it was a credit card, and anyhow, my dad's debit card would have a lot of money in it. So now I don't have an order. They declined to order it today, I'll have to wait till Monday. Sorry, needed to rant.